Registration Specialist I - Riley - Full Time Days

IU Health; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

IU Health in Indianapolis (Intech Building, 6640 Intech Boulevard, suite 195) is seeking a front desk/patient access representative to guide patient flow from entry to destination and to collect information for accurate records that support reimbursement and outcomes.

You will answer calls, schedule appointments, process referrals, check in and out patients, and verify insurance while delivering professional, courteous service.

Qualifications

• High school diploma or GED required.
• Experience in health care setting preferred.
• Ability to learn medical coding (ICD-10, CPT) preferred.
• Ability to interpret insurance information; medical terminology helpful.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Answer incoming calls and direct patients and visitors.
• Schedule appointments and process referrals.
• Check in/out patients and verify insurance.
• Handle mail and general front-desk tasks.

Skills

Healthcare customer service

Phone etiquette

Scheduling

Medical terminology

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Overview

Hours: Monday-Thursday 8:30am-5:30pm and Friday 8am-5pm

Location: Intech Building - 6640 Intech Boulevard, suite 195, Indianapolis, In 46278

Job Summary:

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information. Answers incoming calls and directs patients and visitors appropriately.

Key Responsibilities:

• Answering phone calls
• Scheduling appointments
• Process referrals
• Processing mail
• Check in and out patients
• Verifying insurance

Requirements:

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).