*Registration Specialist I

Indiana University Health; Carmel (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

Indiana University Health in Carmel, IN seeks a Registration Specialist to support efficient patient flow from entry to service completion. You will verify demographics, insurance, and financial information to ensure accurate records and optimal reimbursement.

You will also assist with scheduling and frontline customer service. The role is on-site, with Monday–Friday hours and a fast-paced hospital office environment, engaging with patients, families, and clinical staff to deliver quality care

Qualifications

• High School Diploma or GED required.
• Prior experience in a healthcare setting preferred.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Check out patients and families, ensuring a positive and professional experience
• Collect and verify patient demographics and insurance information
• Schedule appointments, including MRI scheduling, in a timely and accurate manner
• Handle pool messages, orders, faxes, etc.

Skills

Communication

Customer service

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Cerner

Epic

RightFax

Microsoft Outlook

Job description

• Hours: Monday through Friday, 8:00 AM – 4:30 PM
• 575 Riley Hospital Drive, Suite 1340, Indpls 46202

Overview

Onsite | Monday–Friday

• Hours: Monday through Friday, 8:00 AM – 4:30 PM
• 575 Riley Hospital Drive, Suite 1340, Indpls 46202

Position Summary

The Registration Specialist facilitates efficient patient flow from point of entry through completion of services in a timely, accurate, and professional manner. This role is responsible for obtaining and verifying patient demographic, insurance, and financial information to ensure accurate records, optimal reimbursement, and positive clinical outcomes. The position also supports scheduling, patient communication, and front ‑ line customer service operations.

Top Responsibilities

• Check out patients and families, ensuring a positive and professional experience
• Collect and verify patient demographics and insurance information
• Schedule appointments, including MRI scheduling, in a timely and accurate manner
• Handle pool messages, orders, faxes, etc.

Primary Systems & Tools

• Cerner / Epic
• RightFax
• Microsoft Outlook

Required Qualifications

• High School Diploma or GED required
• Prior experience in a healthcare setting preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred Knowledge, Skills, And Abilities

• Ability to interpret insurance information and benefit coverage
• Working knowledge of clinical practices and medical terminology preferred
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks in a fast ‑ paced healthcare environment

Work Environment

• Fast ‑ paced medical office setting
• Frequent interaction with patients, families, and clinical staff

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.