Registration Services Representative

The Spaulding Rehabilitation Hospital Corporation; Cambridge (MA); On-site; USD 50,714,000 - 72,438,000; Full time

Job summary

Spaulding Hospital-Cambridge, Inc. is seeking a friendly Patient Registrar to greet patients, collect demographic data, and verify insurance at the point of entry.

You will help patients complete registrations and explain the process, ensuring accurate data entry and compliance with policies. The role emphasizes strong communication, meticulous attention to detail, and discretion with confidential information, within a fast-paced outpatient environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of patient registration or customer service experience preferred.
• Knowledge of medical terminology and insurance processes is beneficial.
• Familiarity with EHR systems and registration software.
• Excellent communication and interpersonal skills.
• Strong attention to detail and data accuracy.
• Ability to handle confidential information with discretion.
• Proficiency in word processing, spreadsheets, and email.

Responsibilities

• Greet patients and create a welcoming environment during registration.
• Collect and enter patient demographic information into the registration system.
• Verify insurance coverage and benefits per procedures.
• Provide exceptional customer service to patients and visitors.
• Assist patients with completing registration forms and explain process.

Skills

Customer service

Attention to detail

Communication skills

Discretion

Medical terminology

Education

High School Diploma or Equivalent

Tools

EHR systems

Registration software

Office software

Job description

Site: The Spaulding Rehabilitation Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryResponsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.Does this position require Patient Care? NoEssential Functions-Greet patients and provide a warm and welcoming environment during the registration process.-Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.-Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.-Provide exceptional customer service to patients, family members, and visitors.-Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.-Assist patients in completing registration forms and explain the registration process.QualificationsEducation High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance processes is beneficial. - Familiarity with electronic health record (EHR) systems and registration software. - Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals. - Strong attention to detail and accuracy in data entry and documentation. - Ability to handle confidential and sensitive information with discretion. - Proficiency in using office software applications, such as word processing, spreadsheets, and email.Additional Job Details (if applicable)Physical RequirementsStanding Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location1575 Cambridge StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $25.28/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1460 Spaulding Hospital-Cambridge, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.