Patient Access I Per Diem

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 24,000 - 35,000; Part time

Job summary

Wentworth-Douglass Hospital is hiring for a Patient Access Clerk to ensure smooth check-in and discharge. You will greet patients, collect demographics and insurance data, verify coverage, and explain policies while guiding them through the billing process.

This role requires excellent communication, attention to detail, and the ability to work in a fast-paced environment. Per diem on-site position with day, swing, and weekend shifts available.

Qualifications

• Greet patients in a professional and friendly manner.
• Verify patient demographics and insurance information in systems.
• Enter data accurately into the appointment and billing systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures when needed.
• Escalate complex questions to patient access senior staff.

Responsibilities

• Greet patients professionally and assist with check-in and discharge.
• Collect and verify demographics and insurance information.
• Assist patients with scheduling and information accuracy.
• Explain billing policies and payment procedures.
• Process payments and issue receipts.
• Obtain pre-authorization for procedures as required.
• Handle patient questions and escalate to management when needed.

Skills

Customer service

Data entry

Insurance verification

Communication

Attention to detail

Multi-tasking

Education

High School Diploma or Equivalent

Tools

EMR systems

Job description

Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryResponsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.Does this position require Patient Care? NoQualificationsEssential FunctionsGreet patients in a professional and friendly mannerCollect and verify patient demographic and insurance information, as well as enter information into systemsSchedule appointments and confirm patient informationExplain insurance and billing policies/procedures to patientsProcess payments and provide receiptsObtain pre-authorization for procedures as neededHandle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or managerEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoExperienceadmitting, scheduling, registration, or insurance verification experience 1-2 years preferredKnowledge, Skills and AbilitiesKnowledge of medical terminology and insurance verification procedures preferred.Ability to work in a fast-paced environment and handle multiple tasks.Excellent communication and interpersonal skills.Strong attention to detail and problem-solving abilities.Basic computer proficiency.Additional Job Details (if applicable)Remote TypeOnsiteWork Location789 Central AvenueScheduled Weekly Hours0Employee TypePer DiemWork ShiftRotating (United States of America)Pay Range$17.71 - $25.28/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.