Registration Services Representative II

Mass General Brigham Incorporated; Newton, Northern (MA, KY); Hybrid; USD 41,000 - 59,000; Full time

Job summary

Mass General Brigham Incorporated in Newton-Wellesley Hospital is seeking a patient registration professional to provide courteous service, collect patient information, verify insurance, and ensure regulatory compliance. This 40-hour/week onsite role supports efficient patient flow.

You will assist junior staff, handle pre-authorizations, coordinate benefits across multiple plans, and maintain patient confidentiality.

Qualifications

• Experience in patient registration or healthcare admin roles.
• Proficient knowledge of medical terminology and insurance processes.
• Familiar with insurance verification and pre-authorizations.
• Experience with electronic health records (EHR) systems.
• Strong communication and organizational skills.

Responsibilities

• Obtain and update patient consents and signatures.
• Ensure accurate documentation of registration activities.
• Review insurance plans and explain patient financial responsibilities.
• Handle complex registrations like pre-authorizations and coordination of benefits.
• Support junior staff and escalate issues when needed.
• Resolve registration-related issues in collaboration with departments.

Skills

Patient registration

Customer service

Healthcare administration

EHR systems

Registration software

Insurance verification

Pre-authorization knowledge

Communication skills

Confidentiality

Education

High School Diploma

Tools

Registration software

EHR systems

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues.

Does this position require Patient Care? No

Essential Functions

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to escalation of issues.
• Assist with the resolution of registration‑related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

Qualifications Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials Experience

• Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years required
• Knowledge, Skills and Abilities - Proficient knowledge of medical terminology, insurance processes, and registration procedures.
• Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
• Experience working with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
• Detail‑oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
• Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.

This is a 40 Hr/Week position: Scheduled for Sunday, Monday, Wednesday, Friday and Saturday.

Additional Job Details (if applicable)

Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type Onsite Work Location

Remote Type Onsite Work Location 2014 Washington Street

Scheduled Weekly Hours 40

Employee Type Regular Work Shift Evening (United States of America)

Pay Range

Pay Range $19.81 - $28.30/Hourly

Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.