Front Desk Admin

The Spaulding Rehabilitation Hospital Corporation; Wellesley (MA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

The Spaulding Rehabilitation Hospital Corporation is seeking an Administrative Assistant to support clinical service operations. The role involves scheduling patient appointments, greeting and assisting patients, and performing standard front-desk duties with a focus on accuracy and courteous service.

This on-site position requires a High School Diploma or equivalent and healthcare office experience is a plus.

Qualifications

• High School Diploma or Equivalent required.
• 0-1 year healthcare office experience preferred.
• Proficiency with Office Suite and ability to manage multiple tasks.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients; check-in and check-out duties.
• Answer telephones and schedule routine inquiries; manage messages and referrals.
• Handle co-payments when required and manage mail/faxes.

Skills

Office Suite

Phone system

Time management

Communication

Scheduling

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Site: The Spaulding Rehabilitation Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryPerforms administrative functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by DepartmentDoes this position require Patient Care? NoEssential FunctionsPerform routine administrative and clerical duties relating to a clinical service or physician practice office.Make patient appointments and maintain appointment records.Greet and assist patients.Answer telephones, assist callers with routine inquiries, and schedule appointments.Open and distribute mail or faxes.May be required to accept co-payments.Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.May monitor patients in waiting room and responds to any needs for information.Assists in patient flow processes.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperiencehealthcare office experience 0-1 year requiredKnowledge, Skills and AbilitiesBasic Proficiency with all Office Suite.Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.Managing one's own timeWell organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.Additional Job Details (if applicable)Physical RequirementsStanding Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location65 Walnut StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $23.20/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.