Registration Rep- Part Time-RST ED

Mayo Clinic; Rochester (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Job summary

Mayo Clinic Rochester is seeking a Registration Representative for the Emergency Department to handle check-in and admissions in-person, by phone, or virtually, ensuring accurate patient information.

You will verify demographics, collect insurance data, obtain signatures, process co-pays, and support self-registration while adhering to safety protocols and QA standards in a fast-paced environment.

Qualifications

• Experience in patient registration or front-desk roles is preferred.
• Ability to verify demographics and insurance information accurately.
• Strong communication and people skills for diverse patients.

Responsibilities

• Register patients accurately in hospital/ED settings (in person, by phone, or virtually).
• Verify patient demographics, collect insurance data, and create or verify accounts.
• Obtain signatures, provide required forms, and collect co-pays as indicated.
• Ensure patient safety via positive patient identification protocols.
• Assist with self-registration and navigate the registration process for patients.
• Walk to patients throughout the ED/hospital as needed and adhere to QA standards.

Skills

Customer service

Attention to detail

Effective communication

Teamwork

Tools

EHR systems

Registration software

Job description

Given the nature of the Emergency Department, the role can be fast-paced and demanding, requiring quick thinking and the ability to pivot swiftly between tasks. We are seeking individuals who thrive in such dynamic environments and can effectively navigate the stressors that arise in this setting.

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.