Registration Rep- Part time - Days/Evenings - RST ED

Mayo Career Site US; Rochester (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Mayo Career Site US is seeking a Registration Representative to handle patient check-in in the hospital or ED setting. Responsibilities include in-person, phone, or virtual registrations, demographic/insurance verification, obtaining signatures, and collecting co-pays while ensuring patient safety.

The role requires ability to navigate fast-paced environments, adherence to quality standards, and mobility to reach patients in the ED/hospital as needed.

Qualifications

• In-person, phone, or virtual patient registration and check-in duties.
• Verify demographic and insurance data and obtain required signatures.

Responsibilities

• Ensure patient safety using positive patient identification protocols.
• Collect co-payments or share of cost.
• Assist patients with Medicaid applications when needed.
• Walk to patients throughout the ED or hospital to complete registrations.

Job description

Given the nature of the Emergency Department, the role can be fast-paced and demanding, requiring quick thinking and the ability to pivot swiftly between tasks. We are seeking individuals who thrive in such dynamic environments and can effectively navigate the stressors that arise in this setting.

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.