Patient Access Representative (Weekend Nights) - Emergency Registration

Oklahoma State University Medical Center; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Oklahoma State University Medical Center is seeking Registration Representatives to guide patients and visitors, collect co-pays, and update financial/demographic data. The role requires exemplary customer service, strong confidentiality, and the ability to multi-task in a fast-paced lobby environment.

Responsibilities include greeting patients, directing them to proper areas, and assisting with transporting patients and luggage when necessary. Strong communication skills are essential.

Qualifications

• Excellent customer service is required.
• Accurately collect, enter and update financial and demographic information.
• Maintain patient confidentiality.
• Provide clear, concise information to those who request it.
• Handle multiple tasks in a fast-paced environment.
• Demonstrate attention to detail.

Responsibilities

• Direct patients and visitors to the appropriate areas.
• Collect co-pays and process payments.
• Greet patients and ensure lobby guests have a valid purpose to be in the facility.
• Assist with transporting patients and their luggage when needed.

Skills

Customer service

Data entry

Confidentiality

Clear communication

Multitasking

Detail oriented

Job description

Job Description

Registration Representatives are accountable for directing patients and visitors; collecting monies due for co-pays. Excellent customer service skills are a must. Representatives must have the ability to properly collect, enter and/or accurately update financial and demographic information into a computer; maintain patient confidentiality; provide clear and concise information to those who request it; be able to handle multiple tasks at one time; and be detail oriented. The position tends to be fast-paced at times. Representatives are responsible for greeting patients and assuring all guests entering the lobby areas have purpose to be in the facility. Individuals must be physically capable to transport patients and their luggage.