Registration Ops Lead: End-to-End Onboarding & SLA Tracking

Vonage; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Discretionary Time Off

Private medical healthcare

Pension scheme

Access to Ericsson support line

Job summary

Vonage is seeking a Registration Operations Manager to own the end-to-end processing of customer registrations across platforms, tools, and internal systems at the heart of our SaaS ecosystem. You will build dashboards, track completion rates, and report on SLA adherence while coordinating with sales, CS, and product teams to optimize our onboarding flow.

The role requires 3+ years in operations or onboarding, experience with Salesforce/Jira/Asana, and strong stakeholder management; the company

Qualifications

• 3+ years in operations, customer success, or registration/onboarding management, ideally in a SaaS or CPaaS environment.
• Strong CRM and project tracking skills with tools like Salesforce, Jira, or Asana, plus excellent communication and stakeholder management.

Responsibilities

• Own end-to-end processing of customer registration requests across platforms and internal systems.
• Maintain accurate tracking, build dashboards, and produce regular reports on registration volumes, completion rates, and SLA adherence.

Skills

Communication

Project tracking

Stakeholder management

Tools

Salesforce

Jira

Asana

Job description

Vonage is seeking a Registration Operations Manager to own the end-to-end processing of customer registrations across platforms, tools, and internal systems at the heart of our SaaS ecosystem. You will build dashboards, track completion rates, and report on SLA adherence while coordinating with sales, CS, and product teams to optimize our onboarding flow.

The role requires 3+ years in operations or onboarding, experience with Salesforce/Jira/Asana, and strong stakeholder management; the company