Registration Operations Lead | People & Process Excellence

Unbridled; Grand Rapids (MI); Presencial; USD 63.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Descripción de la vacante

Unbridled is seeking a Registration Operations Manager in the Denver, St. Louis, or Grand Rapids area to build and lead high-performing registration teams for complex client programs.

You will develop processes, mentor coordinators, and partner with cross-functional teams to ensure flawless attendee experiences. The role emphasizes operational excellence, strategic planning, and continuous improvement in fast-paced event environments with a comprehensive benefits package and competitive salary

Formación

• 5+ years of experience in event registration, attendee management, meetings and events, or event technology.
• Experience leading, coaching, or mentoring team members in a collaborative environment.
• Strong understanding of registration operations, attendee management, and event technologies.
• Experience developing operational processes, documentation, and quality standards.
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional communication and relationship-building abilities.
• A passion for developing people and building high-performing teams.

Responsabilidades

• Lead, coach, and develop Meeting Coordinators through regular feedback, mentoring, and performance management.
• Foster a collaborative, service-oriented team culture rooted in accountability, hospitality, and continuous learning.
• Support career development by identifying growth opportunities and creating individualized development plans.
• Lead onboarding and training for new Registration Operations team members.
• Establish and maintain operational standards, workflows, and quality expectations for registration activities across all programs.
• Provide guidance and oversight for complex registration projects while empowering Meeting Coordinators to own day-to-day execution.
• Review registration plans, timelines, and deliverables to ensure consistency, quality, and alignment with organizational standards.
• Serve as the escalation point for complex registration challenges and operational issues.
• Manage team capacity and assign Meeting Coordinators across client programs based on workload, experience, and development opportunities.
• Monitor resource utilization and proactively identify staffing needs or workload imbalances.
• Partner with the Operations Managers to support workforce planning and resource forecasting across Project Delivery.
• Ensure appropriate coverage during peak workloads and business continuity needs.
• Develop and maintain registration playbooks, templates, SOPs, and best practices.
• Identify opportunities to improve registration workflows, quality assurance processes, and operational efficiency.
• Partner with Event Technology to optimize registration platforms, integrations, and system capabilities.
• Champion continuous improvement initiatives that enhance consistency, scalability, and the attendee experience.
• Partner closely with Project Managers and Meeting Planners to ensure Registration Operations effectively supports program delivery.
• Collaborate with Client Leadership to understand client expectations and continuously improve registration services.
• Work with Event Technology, Project Finance, and other shared service teams to align registration operations with broader organizational initiatives.
• Serve as the Registration Operations subject matter expert across the organization.

Conocimientos

People Leadership

Registration Operations

Event Technology

Coaching

Resource Planning

Herramientas

Cvent

CRM Integrations

Microsoft Excel

Descripción del empleo

Unbridled is seeking a Registration Operations Manager in the Denver, St. Louis, or Grand Rapids area to build and lead high-performing registration teams for complex client programs.

You will develop processes, mentor coordinators, and partner with cross-functional teams to ensure flawless attendee experiences. The role emphasizes operational excellence, strategic planning, and continuous improvement in fast-paced event environments with a comprehensive benefits package and competitive salary