Registration Lead – Patient Access & Lean Leader

Salem Health Hospitals & Clinics; Salem (OR); On-site; USD 42,000 - 50,000; Full time

Job summary

Salem Health Hospitals & Clinics in Salem, Oregon is seeking an Administrative / Clerical Support team member to join the Access Services department. This full-time, 40-hour/week non-exempt role supports daily operations, registries, and patient access workflows within the Revenue Cycle, providing accurate information, handling inquiries, and ensuring compliance.

The role requires strong attention to accuracy, effective communication, and the ability to mentor staff while delivering

Qualifications

• High school diploma or equivalent required.
• 2 years experience in patient registration, medical front office or reception setting required.

Responsibilities

• Courteously register patients, collect complete demographic and financial information, obtain required signatures, and ensure all regulatory and compliance standards are met.
• Perform all registration functions within Epic (arrivals, HAR creation, pre-registration, verification, check-in), manage downtime procedures, collect payments and ensure accurate documentation.
• Verify eligibility and benefits, secure required authorizations and referrals, determine correct filing order and accurately identify patient financial responsibility.
• Monitor and resolve registration workqueues within established timeframes, correct errors, research complex issues, and provide education to staff to prevent recurring problems.
• Serve as a trainer and mentor, act as an escalation resource for complex workflows and customer service concerns and support team performance and development.
• Deliver patient-centered service using AIDET principles, resolve complex service issues, maintain professionalism and communicate effectively with patients and staff.
• Actively participate in Lean/Kaizen initiatives, lead huddles, support staffing and scheduling needs, and contribute to department leadership activities aligned with organizational mission and values.

Education

High school diploma or equivalent

Tools

Epic

Job description

Salem Health Hospitals & Clinics in Salem, Oregon is seeking an Administrative / Clerical Support team member to join the Access Services department. This full-time, 40-hour/week non-exempt role supports daily operations, registries, and patient access workflows within the Revenue Cycle, providing accurate information, handling inquiries, and ensuring compliance.

The role requires strong attention to accuracy, effective communication, and the ability to mentor staff while delivering