Registrar

Salem Health; Salem, Northern (OR, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Salem Health in Salem, Oregon, is seeking a dedicated Registrar to admit and register patients, verify demographics and insurance, and ensure accurate billing data within the Epic EMR.

The role emphasizes courteous service, teamwork, and Lean process improvements across service areas, with a full-time schedule that includes rotating shifts.

Qualifications

• 1 year of experience in a fast-paced customer service environment with substantial data entry.
• Healthcare administrative or clerical experience with EPIC/EMR systems.
• Intermediate proficiency with MS Office (Word, Outlook, Excel).

Responsibilities

• Courteously admit and register patients, collecting and recording demographic, financial and insurance information.
• Verify insurance eligibility, obtain authorizations/referrals, and ensure correct billing.
• Review and resolve registration errors daily via work queues.
• Utilize Epic system for check-in, encounter verification and downtime procedures.
• Provide exceptional customer service following AIDET principles.
• Participate in training and support team skill development.
• Engage in Lean/Kaizen improvements and quality assurance activities.

Skills

Data entry

Customer service

MS Office

Tools

Epic EMR

EPIC

Job description

Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Access Services
Position Type: Full time, 40 hours/week, Non-Exempt
Schedule:7:00 am - 5:30 pm, Friday - Sunday, 5:00 am - 3:30 pm, Monday

Your role with us

As a registrar at Salem Health, you will courteously admit and register patients, accurately capturing their demographic and financial information while ensuring compliance with regulatory and billing requirements. You will utilize the Epic electronic medical record system to verify insurance eligibility, obtain necessary authorizations, and resolve registration errors promptly. Providing exceptional customer service, you will also support team training, participate in Lean process improvements, and adapt flexibly to meet the needs of multiple service areas. If this sounds like you, we welcome you to apply!

What you'll do

• Courteously admit and register patients, accurately collecting and recording demographic, financial and insurance information in the electronic medical record system.
• Verify insurance eligibility, obtain authorizations/referrals, and ensure correct billing by using online tools and phone verification.
• Manage and resolve registration errors promptly by reviewing and addressing daily work queues.
• Utilize Epic system for registration tasks including check-in, encounter verification and downtime procedures.
• Provide exceptional customer service following AIDET principles and assist patients, visitors and staff as needed.
• Participate in training, support team skill development, and update standard work procedures.
• Engage in continuous process improvement through Lean/Kaizen principles, huddles and quality assurance activities.

Required qualifications

• 1 year of experience working in a fast-paced customer service environment that included substantial use of data entry and keyboard skills.

Additional information

• Successful candidate will have experience in a health care administrative or clerical environment, including experience with EPIC or other electronic medical record (EMR) system.
• Intermediate level of proficiency with MS Office (Word, Outlook, Excel).

Total rewards package

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth. Click here for details.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple communityclinicsand West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuitionassistance, and clear career pathways. At Salem Health,you’llfind more than a job,you’llfind purpose,connectionand room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].