Patient Access & Registration Specialist (Epic EMR)

Salem Health Hospitals & Clinics; Salem (OR); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Job summary

Salem Health is seeking an Administrative/Clerical Support registrar in Salem, OR. You will courteously admit patients, capture demographic and financial data, verify insurance and authorizations, and ensure correct billing in the Epic EMR system.

Responsibilities include checking in patients, resolving registration errors, delivering excellent customer service using AIDET, and assisting with Lean process improvements across service areas.

Qualifications

• 1 year of experience in a fast-paced customer service environment with data entry.
• Healthcare admin or clerical experience is helpful, including EMR systems.
• Proficiency with MS Word, Outlook, and Excel.

Responsibilities

• Courteously admit and register patients, recording demographic, financial and insurance information.
• Verify insurance eligibility and obtain authorizations/referrals using online tools and phone verification.
• Resolve registration errors promptly by reviewing daily work queues.
• Use Epic for registration tasks including check-in and encounter verification.
• Provide exceptional customer service following AIDET principles to patients, visitors and staff.
• Support team training and update standard work procedures.
• Engage in Lean/Kaizen process improvements and quality assurance activities.

Skills

Data entry

Customer service

Keyboard skills

Tools

EPIC EMR

MS Office

Job description

Salem Health is seeking an Administrative/Clerical Support registrar in Salem, OR. You will courteously admit patients, capture demographic and financial data, verify insurance and authorizations, and ensure correct billing in the Epic EMR system.

Responsibilities include checking in patients, resolving registration errors, delivering excellent customer service using AIDET, and assisting with Lean process improvements across service areas.