Registration Coordinator 1 - University Hospital

The Ohio State University; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Ohio State University in Columbus is seeking a Registration Coordinator 1 for University Hospital to manage patient scheduling and data capture. You will support the revenue cycle by verifying demographics and insurance, coordinating appointments, and assisting clinical staff.

The role emphasizes accuracy, clear communication, and use of EMR and registration systems. Regular hours, first shift, on-site in Rhodes Hall, with potential background checks.

Qualifications

• High School diploma or GED required.
• 0 years of relevant experience required; 0-2 years preferred.
• Ability to use various software packages including EMR, scheduling and registration systems.

Responsibilities

• Coordinate patient scheduling and maintain accurate demographic and insurance information.
• Support physicians and clinical staff by coordinating patient requests.
• Provide accurate information about products, services and general procedures.
• Utilize EMR and registration systems to assist patients and staff.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or GED

Tools

Electronic Medical Records

Scheduling systems

ABN

Eligibility

Document management software

Job description

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Job Title: Registration Coordinator 1 - University Hospital

Department: University Hospital | Registration and Admission

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Required Qualifications

High School diploma or GED. 0 years of relevant experience required. 0-2 years of relevant experience preferred.

Location: University Hospital - Rhodes Hall (0354)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.