Registration Coordinator

Wexner Medical Center; Powell (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Wexner Medical Center in Powell, Ohio is seeking a Scheduling Coordinator to enhance the patient scheduling experience. This role involves collecting accurate patient information, scheduling appointments, and providing outstanding customer service to both patients and clinical staff.

The ideal candidate will have a high school diploma, communication skills, and prior experience in a healthcare setting. Candidates should be proficient with various software systems.

Qualifications

• Must have at least 6 months of experience in customer service or healthcare.
• Basic PC knowledge including Windows and Excel.
• Must demonstrate effective verbal and written communication skills.

Responsibilities

• Coordinate and schedule patient appointments accurately.
• Resolve customer inquiries and provide assistance.
• Maintain precise patient demographic and insurance information.

Skills

Customer service skills

Problem-solving skills

Verbal communication

Written communication

Interpersonal skills

Scheduling software

Education

High School Diploma or GED

Tools

Windows

Excel

Electronic Medical record systems

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Scheduling Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Preferred Qualifications

• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Medical terminology, coding and third party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a busy environment.

Career Roadmap

• Function: Finance
• Sub-Function: Revenue Cycle – Registration
• Band: Individual Contributor - Technical
• Level: T1

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.