Registration Coordinator Lead - Martha Morehouse

Inside Higher Ed; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Columbus, Ohio seeks a Registration Coordinator Lead. This role involves ensuring accurate scheduling and registration while providing excellent customer service in a busy healthcare environment. Candidates should have a strong background in customer service and healthcare, with a minimum of 6 months experience required, along with proficiency in various software systems. A Bachelor's degree is preferred alongside effective communication and problem-solving skills.

Qualifications

• Minimum 6 months of experience in customer service or healthcare environment.
• PC knowledge and strong verbal/written communication skills.
• Bachelor’s degree preferred with at least 2 years of experience in healthcare.

Responsibilities

• Provide accurate scheduling and registration for patients.
• Ensure comprehensive patient information is collected.
• Support physicians and coordinate consumer requests.

Skills

Customer service skills

Interpersonal communication

Problem-solving

Time management

Education

High School Diploma or GED

Bachelor’s degree

Tools

Windows

Excel

Electronic Medical Record

Job description

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Job Title

Registration Coordinator Lead – Martha Morehouse

Department

Ambulatory Services / Morehouse Registration

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre‑registration, registration, pre‑certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow‑up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

• Expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre‑registration and registration; insurance verification, and patient liability determination and communication).
• Provide consumers (clinical staff and patients) with accurate, up‑to‑date information regarding products, services and general procedures.
• Schedule return appointments and/or other appointments as assigned.
• Ensure accurate appointment, demographic, and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Provide support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction.
• Solve routine and complex customer problems and know where to direct customers to address specific questions.
• Communicate regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.
• Create a positive first impression at all interactions.
• Use a variety of software packages including the Electronic Medical Record, scheduling and registration systems, ABN, eligibility, document management software, etc.
• Provide orientation for all new staff and student interns, educate department standards, policies, and procedures and provide feedback as necessary.

Minimum Qualifications

• High School Diploma or GED (per CCS Class Specs).
• PC knowledge and strong interpersonal, verbal, and written communication skills.
• Minimum 6 months of experience in customer service or a healthcare environment.

Preferred Qualifications

• Bachelor’s degree and at least 2 years of experience in a healthcare setting, existing revenue cycle department or customer service role.
• Experience with Windows, Excel, and intranet/internet navigation tools as well as system content.
• Medical terminology, coding, and third‑party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management, and reporting.
• Strong problem‑solving and presentation skills.
• High level of customer service skills.
• Ability to prioritize and coordinate multiple tasks in a busy environment.

Ongoing Requirements

• Demonstrate competency in daily functions, interpersonal and cognitive skills required to meet essential job functions.
• Maintain knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures and scheduling policies.
• Maintain proficiency in utilizing all applicable systems.
• Meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies.
• Attend Health System and Departmental in‑services, education forums, and meetings as required.

Additional Information

• Location: Morehouse Medical Plaza – Pavilion (0880)
• Position type: Regular
• Scheduled hours: 40 per week
• Shift: Varying shifts
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

Equal Employment Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.