Registration Educator

10 Sarah Bush Lincoln Health Center; United States; On-site; USD 25,000 - 38,000; Full time

Job summary

Sarah Bush Lincoln Health Center is seeking a Registration Educator to deliver orientation and ongoing training for Registration staff across multiple clinics. You will develop and update front desk work instructions, coordinate customer service and telephone etiquette training, and monitor new employee performance with feedback to leadership.

The role requires coordinating with clinic leadership, traveling to practice locations, and maintaining current training competencies.

Qualifications

• High School Diploma required.
• Experience delivering training and education programs.
• Ability to assess learning needs and tailor materials.

Responsibilities

• Applies effective verbal, nonverbal, and written communication methods to achieve desired results.
• Collaborates with leadership for scheduling of employee training and events.
• Collaborates with leadership in the identification of educational needs and development of training materials.
• Conducts learning needs assessment with staff to maintain skill competencies.
• Conducts routine ongoing training sessions on customer service and other relevant material.
• Develops, coordinates and conducts orientation and training program for all Registration staff.
• Develops, coordinates and conducts orientation and training program for new Registration employees.
• Develops, deploys and updates standard work instruction for all primary care and specialty care clinics along with customer service and telephone etiquette training.
• Maintains current competencies by working with Registration staff.
• Provides “just in time” training when learning needs or remediation is identified.
• Travels to all Practice Management clinic locations to provide ongoing training support to Registration staff.

Skills

Verbal communication

Written communication

Training delivery

Education

High School Diploma

Job description

Registration Educator Job Description

Registration Educators are responsible for providing orientation to all employees registering patients for services provided by the Health System. They develop, deploy training for all registration staff and coordinate education and skills assessments. In addition, they develop, deploy, and update front office work instructions for all registration areas, primary care and specialty care clinics along with customer service and telephone etiquette training. They monitor new employee performance through direct observation and provides feedback to Supervisors and Directors. They serve as a role model and resource for the registration employees.

Department: Pre-Registration Hours: Full time, 40 hours/week Shift: 1st

Required: High School Diploma Pay: Based on experience, starting at $17.79 Location: Effingham

Responsibilities

• Applies effective verbal, nonverbal, and written communication methods to achieve desired results.
• Collaborates with leadership for scheduling of employee training and events.
• Collaborates with leadership in the identification of educational needs and development of training materials.
• Conducts learning needs assessment with staff to maintain skill competencies.
• Conducts routine ongoing training sessions on customer service and other relevant material on a consistent basis.
• Develops, coordinates and conducts orientation and training program for all Registration staff. This includes scheduling the new employee with the Registration Educator and providing training for all other front office duties.
• Develops, coordinates and conducts orientation and training program for new Registration employees. This includes scheduling the new employee with the Registration Educator and providing training for all other front office duties.
• Develops, deploys and updates standard work instruction for all primary care and specialty care clinics along with customer service and telephone etiquette training.
• Develops, deploys and updates standard work instruction for all primary care and specialty care clinics along with customer service and telephone etiquette training.
• Maintains current competencies by working with Registration staff, Provides “just in time” training when learning needs or remediation is identified.
• Maintains current competencies by working with Registration staff.
• Provides “just in time” training when learning needs or remediation is identified.
• Travels to all Practice Management clinic locations to provide ongoing training support to Registration staff.

Requirements

• High School (Required)Driver's License - State of Illinois
• Compensation Estimated Compensation Range $17.79 - $27.57 Pay based on experience

When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.