Registration Clerk ED

10 Sarah Bush Lincoln Health Center; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Sarah Bush Lincoln Health Center is seeking a Registration Clerk for the Emergency Department. This PRN, 2nd shift role involves registering patients, admitting inpatients, and serving as a liaison to physicians, nurses, and department staff in a busy 24/7 ED environment.

Responsibilities include answering ED calls, collecting insurance and demographic data, pre-admitting patients, and supporting infection control and patient access activities.

Qualifications

• High School diploma is required.
• Experience in patient registration or front desk/clerical work is preferred.

Responsibilities

• Answers Emergency Department incoming phone calls.
• Registers patients for ED and inpatient services.
• Interacts with patients with Limited English Proficiency using interpreters as needed.
• Collects copayment at time of service as applicable.
• Obtains patient information and insurance details for registration.
• Pre-admits patients and coordinates with ED and registration staff.
• Promotes enrollment in hospital programs and patient portal.

Job description

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Registration Clerk ED Job Description ED Registration Clerks responsibilities include registering patients for ancillary departments, admitting inpatients, escorting patients and serving as liaison to physicians, nurses and other department personnel regarding registration/admission while working in a 24/7 high-volume, fluid environment.

Department: Patient Services

Hours: *PRN as needed*

Shift: 2nd

Required: High School Diploma

Pay: Based on experience, starting at $17.79

Responsibilities

• Answers Emergency Department incoming phone calls.
• Any other duties or responsibilities as assigned by management.
• Assembles Emergency Department discharge packets.
• Assists patients with Limited English Proficiency, with the use of language interpretive program/service.
• Collects copayment at time of service as applicable.
• Covers other registration clerk locations as needed.
• Follows all recommended infection control measures.
• Monitors waiting room for an appropriate and timely flow of the patients needing to be registered or admitted.
• Obtains correct patient insurance, demographic information and other relevant patient information deemed necessary to register the patient.
• Obtains patient signature on all required forms.
• Performs duties as outlined in Policy & Procedure during certain codes (i.e. Code Alert, Code Plan D, etc).
• Physical job location changes at four-hour intervals during shift between working up-front receiving walk-in patients and phone calls; versus working in-back receiving ambulance patients and registering patients in exam rooms using a mobile computer cart and radio headset.
• Pre-admits patients in advance of patient arrival.
• Promote awareness and enrollment in Financial Assistance, patient portal, Advantage 50, and all other hospital programs as applicable.
• Receives patients, including via ambulance, into SBL’s HIM system using all available resources to connect patients to the correct medical record.
• Registers patients receiving outpatient and inpatient services at the Health Center in a timely manner.
• Responsible for cleanliness and tidiness of registration waiting area.
• Responsible for electronic verification of insurance coverage.
• Show patience and compassion to visitors and patients waiting and/or receiving emergent care. Handles non-clinical patient requests as able.
• Visually monitors (cooperatively with Welcome Assistants when present) Entrance E canopy/vestibule and insure staff presence in the Emergency Department lobby at all times.
• Works directly with Patient Services co-workers, Emergency Department staff, and other hospital staff to facilitate a positive health care experience for the patient.

Requirements

• High School (Required)

Estimated Compensation Range $17.79 - $27.57 Pay based on experience

When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.