Patient Accounting Coordinator 1 (Call Center)

The Ohio State University; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Ohio State University is seeking a Patient Accounting Coordinator 1 (Call Center) to manage patient billing and collections within the Revenue Cycle. This role performs payment posting, cash reconciliation, refund processing, insurance follow-up, and patient service in a call center setting, with potential cross-training across revenue cycle functions.

Location: Ackerman Rd, 660 (0242). Schedule: Regular, 40 hours, First Shift.

Qualifications

• High School Diploma or GED required.
• Strong communication skills (verbal and written).
• Experience in a contact center or healthcare setting is preferred.

Responsibilities

• Manage patient billing and collection processing per policy.
• Post payments and reconcile cash.
• Handle refunds/credits and insurance follow-up.
• Provide customer service in a call center environment.
• Process self-pay collections and submit claims.

Skills

Verbal communication

Written communication

Interpersonal skills

PC knowledge

Education

High School Diploma or GED

Tools

Microsoft Excel

Epic EMR

Job description

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Job Title:Patient Accounting Coordinator 1 (Call Center)Department:Other Business Activities | Patient Accounting Externally Funded

The Revenue Cycle Departments for The Ohio State University Wexner Medical Center are responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self-pay collections, or claim submission.

Minimum Qualifications

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 1 year experience in a contact center or similar experience in a healthcare environment. Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site.

Preferred:

Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Demonstrated interpersonal, verbal and written communication skills. Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as elevate to upper management when appropriate. Works independently and collaboratively with others, and identifies opportunity for new work. Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy. Critical thinking/problem solving skills. Manages tasks, routes appropriately without involvement of supervisor. Ability to multi-task and independently prioritize tasks. Experience and knowledge working in an electronic medical record system, with Epic experience preferred.

FUNCTION: Finance
SUB-FUNCTION: Revenue Cycle - Patient Accounting
CAREER BAND: Individual Contributor - Technical
CAREER LEVEL: 1

Additional Information:Location:Ackerman Rd, 660 (0242)Position Type:RegularScheduled Hours:40Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.