Registration Coordinator - Dublin Infusion Clinic

The Ohio State University Wexner Medical Center; Kentucky; On-site; USD 22,000 - 33,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to act as an expert in physician appointment scheduling, OR/admission, full service scheduling, pre-registration and registration, and insurance verification. The role ensures accurate demographic and insurance data to support clinical and financial needs and coordinates patient appointments.

Responsibilities include assisting clinical staff, communicating with patients and staff, and resolving routine and

Qualifications

• High School Diploma or GED; PC knowledge and verbal/written communication.
• Minimum 6 months experience in customer service or a healthcare environment.
• Preferred: Associate’s Degree; 1+ year in Patient Revenue; EPIC experience.

Responsibilities

• Provide accurate information about products, services and procedures.
• Schedule return appointments and other appointments as assigned; support physicians and consumers.
• Coordinate requests and resolve routine and complex customer problems.
• Maintain accurate demographic and insurance information to support clinical and financial needs.

Skills

Customer service

Healthcare environment

Education

High School Diploma or GED

Associate’s Degree (Preferred)

Tools

Electronic Medical Record (EMR)

Scheduling systems

ABN

Eligibility

Document management software

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions.

Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression.

Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Education Required High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Preferred candidate will have prior experience with scheduling patients; strong attention to detail and ability to multi-task; experience working in EPIC.

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. The university is an equal opportunity employer, including veterans and disability.