Registration Coordinator 1

Ohio State University; United States; On-site; USD 42,000 - 58,000; Full time

Job summary

Ohio State University is seeking a Registration Coordinator 1 for the Ambulatory Services at OSU Outpatient Surgery Center. The role focuses on accurate patient registration, scheduling, and insurance verification to support clinical and financial workflows.

You will work with clinical staff to obtain correct demographics, insurance details, and communicate clearly with patients. The position emphasizes customer service, professionalism, and efficient use of EMR and scheduling systems in a

Qualifications

• High School Diploma or GED required and PC knowledge with strong communication skills.
• Minimum 6 months experience in customer service or a healthcare environment.
• Proficiency with EMR, scheduling, ABN and document management software.

Responsibilities

• Schedule return appointments and/or other appointments as assigned.
• Ensure accurate demographic and insurance information is gathered to support clinical and financial needs.
• Coordinate patient and physician requests and satisfy needs in one transaction.
• Create a positive first impression and communicate with clinical staff to meet department needs.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

PC knowledge

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR) software

Scheduling systems

ABN

Document management software

Job description

Job Title:

Registration Coordinator 1

Department:

Ambulatory Services | OSU Outpatient Surgery Center

Scope of Position:

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary:

The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications:

For Hire:

Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Additional Information:

• Location: Eye and Ear Institute (0897)
• Position Type: Regular
• Scheduled Hours: 40
• Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity Employer Statement:

The university is an equal opportunity employer, including veterans and disability.