Registration Coordinator

Ohio State University; Seattle (WA); Sur place; USD 23 000 - 34 000; Plein temps

Résumé du poste

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to provide accurate patient registration, scheduling, and insurance verification across clinical areas. You will gather demographic data, verify insurance, and support physicians and staff by coordinating patient requests in a single transaction.

A focus on customer service, accuracy, and efficient problem solving is essential.

Qualifications

• High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.
• Associates Degree preferred; 1 year experience in a Patient Revenue role.
• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Medical terminology, coding and third party reimbursement experience.

Responsabilités

• Interviews patients and maintains records; facilitates patient access and throughput.
• Identify the patient through the Patient Management System inquiry function.
• Greets patients and addresses needs of patients and visitors in a healthcare setting.
• Conducts face-to-face or telephone interviews with patients and/or relatives to obtain registration, financial information, and signatures as applicable.
• Visualize the patient’s insurance card(s) and eligibility system responses; determine correct insurance code.
• Obtain signatures for consent, release of information, Medicare Secondary/Payer questionnaire, Champus and other forms as required.
• Perform ABN checking on all Medicare patients as required.
• Collects financial assistance/HCAP data and completes applications as needed.
• Schedules, reschedules, and coordinates patient appointments across multiple departments.
• Manage daily clinic schedules and work with management and clinical teams to manage patient flow more efficiently.
• Ensure product/service line information is updated in systems as needed to ensure scheduling accuracy.
• Inform patients or referring physicians.

Connaissances

Patient registration

Insurance verification

Scheduling

Demographics data

ABN checking

Customer service

Healthcare environment

Formation

High School Diploma or GED

Associates Degree

Outils

EMR systems

Scheduling systems

Windows

Excel

Intranet/Internet navigation tools

Description du poste

Job Title: Registration Coordinator

Department: East | Admitting Office

cope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Education Required

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred

Preferred: Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Duties and Responsibilities

• 90% Interviews patients/maintains records/facilitates patient access and throughput.
• Accurately identify the patient through an inquiry function of the Patient Management System.
• Greets patients and addresses the needs of both patients and visitors in a healthcare setting.
• Conducts face-to-face or telephone interviews with patients and/or relatives to obtain registration, financial information, and signatures as applicable.
• Visualize the patient's insurance card(s) and eligibility system responses. Accurately determines the correct insurance code.
• Obtains signatures for consent, release of information, Medicare Secondary/Payer questionnaire, Champus and other forms as required.
• Performs ABN checking on all Medicare patients as required.
• Collects financial assistance/HCAP data and completes applications as needed.
• Schedules, reschedules, and coordinates patient appointments across multiple departments.
• Manage daily clinic schedules and work with management and clinical teams to manage the patient flow more efficiently in the clinic by adjusting schedules, templates, and access team teaming.
• Ensure product/service line information is updated in systems as needed to ensure scheduling accuracy.
• Inform patients or referring physicians