Registration Coordinator 1

Ohio State University; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

The Ohio State University is seeking a Registration Coordinator 1 in the Ambulatory Services department to support patient check-in, scheduling, and information verification. You will work with EMR and registration systems to ensure accurate demographics, insurance data, and appointment details while delivering courteous service.

Daily tasks include scheduling returns, assisting clinical staff, and guiding patients through the intake process, with a focus on accuracy, compliance, and a positive

Qualifications

• High School Diploma or GED required.
• PC knowledge and interpersonal, verbal, and written communication.

Responsibilities

• Schedule return appointments and/or other appointments as assigned.
• Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs.
• Coordinates patient requests and satisfies their needs in one transaction.
• Communicates with clinical staff, medical secretaries and other staff to ensure customer and department needs are met.
• Always creates a positive first impression.
• Uses EMR, scheduling and registration systems, ABN, eligibility and document management software.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Scheduling systems

Registration software

ABN/eligibility software

Job description

Registration Coordinator 1# Careers## Registration Coordinator 1Apply: Outpatient Care/Ambulatory: Full time: Posted Yesterday: R161105Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Registration Coordinator 1## Department:Ambulatory Services | OSU Outpatient Surgery Center**Scope of Position**The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.**Position Summary**The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.**Minimum Qualifications****For Hire:****Required:** Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.## Additional Information:## Location:Eye and Ear Institute (0897)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***