Registration Coordinator

The Ohio State University Wexner Medical Center; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

The Ohio State University Wexner Medical Center seeks a Registration Coordinator for the Ambulatory Services team. You will be the first contact for patients, providers, and payers, handling patient access, scheduling, insurance verification, and revenue cycle tasks to support coordinated care.

This role involves triaging inquiries, collecting co-payments, maintaining medical records, coordinating referrals, and liaising with the care team to ensure accurate, efficient service in a fast-paced

Qualifications

• High School diploma or GED is required.
• 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.

Responsibilities

• Patient registration
• Insurance verification
• Patient liability determination
• Collection of co-payments and outstanding balances
• Medical, dental, and specialty-service coding
• Billing and claims processing
• Appeals management
• Cash handling
• Treatment plan and payment arrangement development
• Maintenance of medical records
• Coordination of referrals and specialty services
• Triaging patient inquiries and directing patients to appropriate level of care or service

Education

High School diploma or GED

Job description

Job Title: Registration Coordinator

Department: Ambulatory Services | OSU Total Health and Wellness

The Registration Coordinator serves as the first point of contact for patients, providers, and payers and is responsible for delivering exceptional customer service while supporting patient access, scheduling, registration, insurance verification, revenue cycle operations, and coordinated care services. This position functions as an integral member of the care team by facilitating communication among patients, providers, clinical staff, referral partners, and insurance carriers to ensure accurate, efficient, and patient-centered care. The Registration Coordinator is responsible for scheduling appointments with patients, taking incoming patient and provider calls, coordinating the check-out process, and ensuring the accuracy of coordinated care. The position facilitates dissemination of information to the care team as appropriate and serves as a liaison between providers, patients, and third-party payers.

Responsibilities

• Patient registration
• Insurance verification
• Patient liability determination
• Collection of co-payments and outstanding balances
• Medical, dental, and specialty-service coding
• Billing and claims processing
• Appeals management
• Cash handling
• Treatment plan and payment arrangement development
• Maintenance of medical records
• Coordination of referrals and specialty services
• Triaging patient inquiries and directing patients to appropriate level of care or service

Qualifications

• High School diploma or GED.
• 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.

Additional Information

Location: Outpatient Care East (0837). Position Type: Regular. Scheduled Hours: 40. Shift: First Shift. Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.