Registration Coordinator

The Ohio State University Wexner Medical Center; Columbus (OH); Hybrid; USD 25,000 - 30,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator for the Ambulatory Services division. The role involves serving as the first point of contact for patients, providers, and payers, delivering outstanding customer service while supporting patient access, scheduling, insurance verification, and revenue cycle operations.

The coordinator will facilitate communication among patients, providers, and the care team, schedule appointments, handle calls, coordinate the

Qualifications

• Delivering exceptional customer service to patients, providers, and payers.
• Strong communication and coordination with care team members.

Responsibilities

• Register patients and verify insurance information.
• Schedule appointments and manage patient flow.
• Coordinate check-out process and payments.
• Maintain accurate medical records and support billing/claims processes.

Skills

Customer service

Education

High School diploma or GED

Job description

## Registration CoordinatorApply: Hybrid: Outpatient Care/Ambulatory: Full time: Posted Today: R155458Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Registration Coordinator## Department:Ambulatory Services | OSU Total Health and WellnessThe Registration Coordinator serves as the first point of contact for patients, providers, and payers and is responsible for delivering exceptional customer service while supporting patient access, scheduling, registration, insurance verification, revenue cycle operations, and coordinated care services. This position functions as an integral member of the care team by facilitating communication among patients, providers, clinical staff, referral partners, and insurance carriers to ensure accurate, efficient, and patient-centered care. The Registration Coordinator is responsible for scheduling appointments with patients, taking incoming patient and provider calls, coordinating the check-out process, and ensuring the accuracy of coordinated care. The position facilitates dissemination of information to the care team as appropriate and serves as a liaison between providers, patients, and third-party payers. Responsibilities include patient registration, insurance verification, patient liability determination, collection of co-payments and outstanding balances, medical, dental, and specialty-service coding, billing and claims processing, appeals management, cash handling, treatment plan and payment arrangement development, maintenance of medical records, and coordination of referrals and specialty services. The coordinator exercises sound judgment when triaging patient inquiries and directing patients to the appropriate level of care or service.**MINIMUM REQUIRED QUALIFICATIONS** High School diploma or GED. 0 years of relevant experience required. 0-2 years of relevant experience preferred. ## Additional Information:## Location:Outpatient Care East (0837)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift