Revenue Cycle - Registration

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement plan

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to deliver high-quality participant service and accurate demographic data across ambulatory settings in Columbus, Ohio. You will handle scheduling, communicate with patients, and support program tracking and research needs.

This role requires strong multitasking, problem solving and a patient-centric approach, with proficiency in EMR and registration systems. Regular on-site work at Ackerman Rd is expected.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months experience in participant service or healthcare environment.
• Experience with Windows, Excel and intranet/internet navigation desirable.
• Clinical terminology, coding and third-party reimbursement experience a plus.

Responsibilities

• Provide participants with accurate information about products, services and procedures.
• Schedule return appointments and other visits as assigned.
• Ensure accurate demographic and scheduling data for program tracking and research.
• Resolve routine and complex participant problems and direct to appropriate staff.
• Communicate with staff to ensure participant and department needs are met.

Skills

Interpersonal communication

Problem solving

Multitasking

Customer service

Education

High School Diploma or GED

Tools

EMR system

Scheduling system

ABN

Document management

Job description

Revenue Cycle - Registration

Department: Ambulatory Services | AMBULATORY HEALTHY COMMUNITIES

Scope of Position: Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent participant service while processing participant demographic information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, scheduling, billing, and participant service.

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration for wellness classes, and participant communication). This position is responsible for providing participants with accurate, up-to-date information regarding products, services and general procedures for the program. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment and demographic information is gathered to support participant program tracking and research purposes. Solves routine and complex participant problems and knows where to direct participants to address specific questions. Communicates regularly with staff, within the product/service line to ensure participant and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications For Hire: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in participant service or a healthcare environment. Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of participant service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attends Health System and Departmental In-services.

Location: Ackerman Rd, 700 (0921)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers.

We’re a team of dedicated colleagues with access to boundless resources that support you.