Registration Coordinator - 3rd Shift

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 25,000 - 33,000; Part time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator for East Hospital. The role focuses on accurate appointment scheduling, demographic and insurance data collection, and supporting clinical and administrative teams to streamline patient access.

The position requires strong customer service skills, 6 months in healthcare, and proficiency with Windows and EMR/Scheduling systems. Evening/night shifts and hospital environment experience are preferred.

Qualifications

• High school diploma or GED required.
• PC knowledge and strong verbal/written communication skills.
• Minimum 6 months experience in customer service or a healthcare environment.

Responsibilities

• Coordinate appointment scheduling and ensure accurate demographic and insurance information.
• Provide information about products/services and assist with scheduling and data collection for compliance and statistics.
• Support clinical team and patients, resolving routine and complex questions and directing to appropriate resources.
• Communicate with clinicians and staff to meet department needs and ensure a positive first impression.

Skills

Customer service

Communication

Problem-solving

Multitasking

Education

High school diploma or GED

Bachelor's degree

Tools

Windows

Excel

Intranet navigation

Electronic Medical Record (EMR) systems

Scheduling systems

Document management software

Job description

**Scope of Position**The Ohio State University Medical Center is committed to improving access and service to customers. The Registration Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect. This position ensures access to OSUWMC physicians and services and coordinates and supports the functions of integrated patient access services as well as ensures proper data collection/support for scheduling, registration, benefit verification, and for compliance and statistical purposes.**Position Summary**The Registration Coordinator is an expert in product, process, or service line area (physician appointment scheduling, OR/admission, full-service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical team and patients) with accurate, up-to-date information regarding products, services, and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical team, medical secretaries, and team within the product/service line to ensure customer and department team needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.**Minimum Qualifications**Per CCS Class Specs: High school diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment. Preferred: Bachelor's Degree or equivalent combination of education and experience in healthcare or physician practice. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding, and third-party reimbursement experience. Ability to work in multiple systems for assigned tasks, management, and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.## Additional Information:* 30 hours per week, 3rd shift, 7.5 hour shifts, Wednesday - Saturday 11:30pm-7:30am## Location:East Hospital - Tower (0397)## Position Type:Regular## Scheduled Hours:30## **Shift:**Third Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***