Patient Registration Representative

3M HEALTHCARE; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth seeks a patient access professional to initiate the Revenue Cycle process by collecting accurate demographic and financial information for clean claims. You will deliver exceptional customer service to patients, families, and physicians as you perform registrations, verify insurance, and generate patient estimates.

The role supports multiple encounter types and requires attention to confidentiality, with a focus on accurate data entry and efficient scheduling.

Qualifications

• High School diploma or GED required.
• 1–2 years of experience in a medical office setting.
• Excellent communication and customer service skills.
• Ability to work with electronic medical records and administrative systems.

Responsibilities

• Identify patients in the EMR system accurately.
• Enter patient demographic and financial information via phone, virtual, face‑to‑face, or bedside locations while maintaining confidentiality.
• Provide exceptional customer service during all encounters with patients, families, visitors, and OhioHealth physicians and associates.
• Perform registration functions in the Patient Access area.
• Verify insurance eligibility using online systems, payer websites, or phone.
• Generate, print, and provide patient estimates using price estimator products.
• Schedule outpatient appointments and collect out‑of‑pocket expenses and past balances.

Skills

Communication

Customer service

Organization

EMR familiarity

Education

High School diploma or GED

Tools

Price estimator software

EMR system

Job description

Job Description Summary

This position initiates the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary for timely reimbursement. The role also provides exceptional customer service during encounters with patients, families, visitors, and OhioHealth physicians and associates.

Responsibilities

• Accurately identify patients in the EMR system.
• Obtain and enter accurate patient demographic and financial information via phone, virtual, face‑to‑face, or bedside locations while maintaining confidentiality.
• Provide exceptional customer service during all encounters with patients, families, visitors, and OhioHealth physicians and associates.
• Perform registration functions in any Patient Access area.
• Use critical thinking to make decisions, resolve issues, and/or escalate concerns.
• Use computer programs to enter and retrieve information.
• Verify insurance eligibility using online systems, payer websites, or phone.
• Secure and track insurance authorizations and process BXC patients.
• Transcribe ancillary orders.
• Schedule outpatient appointments.
• Generate, print, and provide patient estimates using price estimator products.
• Collect patients’ out‑of‑pocket expenses and past balances to meet department goals.
• Attempt to collect residual balances from previous visits.
• Answer questions regarding insurance residuals and self‑pay accounts.
• Use knowledge of CPT codes to accurately select codes from clinical descriptions.
• Generate regulatory documents and obtain consent signatures.
• Determine patient out‑of‑network acceptance into the organization.
• Review insurance information and discuss available financial aid with patients.
• Explain billing procedures and hospital policies and provide documentation.
• Scan required documents for claim submission into patient records.
• Escort or transport patients safely between destinations.
• Assist clinical staff with administrative duties as needed.
• Comply with policies and procedures unique to each access area.
• Assist with training new associates.
• Oversee reception desks and lobby areas, ensuring cleanliness and order.
• Register or obtain consents on Nursing Units.
• Use multi‑line phone system to transfer callers to appropriate locations.
• Make reminder phone calls to patients.
• Process off‑site registrations, paper registrations, and pre‑registered paper accounts.
• Maintain patient logs for statistical purposes.
• Screen insurance information to determine need for referrals or financial counseling.
• Educate patients on MyChart, including activation.
• Potentially manage visitor credentialing and wayfinding assistance.

Minimum Qualifications

• High School or GED (Required).
• One to two years of experience in a medical office setting.

Specialized Knowledge & Skills

Excellent communication, organization, and customer service skills; basic computer skills; ability to work with electronic medical records and administrative systems.

Work Schedule and Department

Work Shift: Variable.
Scheduled Weekly Hours: As Needed.
Department: Main Registration.

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.