Registration Coordinator - Dublin Infusion Clinic

Ohio State University; Dublin, Northern (OH, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement plan

Job summary

Ohio State University in Dublin invites you to join the Dublin Infusion Clinic as Registration Coordinator. You will support physician appointments, schedule and pre-register patients, verify eligibility and insurance, and coordinate requests in a single transaction.

We value strong customer service, multi-system proficiency (EMR/EPIC, registration software) and clear communication with clinical staff. Minimum education is a high school diploma or GED; preferred: an associate degree and at least

Qualifications

• High school diploma or GED required.
• Associates degree preferred.
• Experience in customer service or healthcare environment (min 6 months).
• Experience with EPIC and multiple systems is a plus.

Responsibilities

• Schedule and pre-register patients, verify insurance and demographics.
• Support physicians and staff by coordinating requests in a single transaction.
• Communicate with clinical staff and patients to ensure accuracy and service.
• Utilize EMR, registration and other software to process appointments.
• Use multiple systems (EPIC, EMR, scheduling and registration tools) to complete tasks.
• Maintain a positive first impression and high level of customer service.

Skills

Customer service

Healthcare environment

Communication

Multitasking

Attention to detail

Presentation skills

Education

High School Diploma or GED

Associates Degree (preferred)

Tools

EPIC

Excel

EMR systems

Registration software

Windows

Excel

ABN

Eligibility software

Document management software

Job description

Job Title: Registration Coordinator - Dublin Infusion Clinic

Department: Ambulatory Services | Dublin Infusion Clinic

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Education Required High School Diploma or GED.

PC Knowledge and interpersonal, verbal, and written communication.

Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC.

Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.

Medical terminology, coding and third party reimbursement experience.

Ability to work in multiple systems for assigned tasks, management and reporting.

Strong problem-solving and presentation skills.

High level of customer service skills.

Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information: Preferred candidate will have prior experience with scheduling patients; strong attention to detail and ability to multi-task; experience working in EPIC.

Location: Remote Location

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check.

A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together.

No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers.

We’re a team of dedicated colleagues with access to boundless resources that support you.