Patient Access Opportunities

Ohio State University; Columbus (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

The Ohio State University Wexner Medical Center is hiring for Registration or Scheduling Coordinators. This role involves scheduling appointments, verifying insurance, and providing administrative support to ensure high-quality patient care.

Eligible candidates should possess a High School Diploma or GED, strong communication and customer service skills, and have a minimum of six months experience in a customer service or healthcare setting. Multiple positions are available across locations within the Wexner Medical Center.

Qualifications

• Minimum of six months experience in customer service or a healthcare environment.
• Ability to work in multiple systems for assigned tasks.
• Strong problem-solving and presentation skills.

Responsibilities

• Schedule appointments and receive payments.
• Provide accurate information regarding services and procedures.
• Assist with insurance verification and patient communications.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

PC knowledge

Education

High School Diploma or GED

Tools

Windows

Excel

Electronic Medical Record systems

Job description

## Job Title:Patient Access Opportunities## Department:**Start a new career at The Ohio State University Wexner Medical Center as a Registration or Scheduling Coordinator!**The Ohio State University Wexner Medical Center is committed to delivering quality patient care. We are a team that is leading the way in medical innovation, and we need passionate people like you to join us.Registration & Scheduling Coordinator's at the Wexner Medical Center are experts in product, process, or service line areas such as:* Physician appointment scheduling* OR/admission* Full-service scheduling; pre-registration and registration* Insurance verification* Patient liability determination and communicationThis position is responsible for providing consumers such as clinical staff and patients, with accurate, up-to-date information regarding products, services, and general procedures. Scheduling & Registration Coordinators will also be responsible for:* Scheduling return appointments and/or other appointments as assigned.* Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.* Providing support to physicians and consumers by coordinating their requests.* Solving routine and complex customer problems and will be able to instruct them on where to address specific questions.* Communicating regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.We ask that our Scheduling & Registration Coordinators always contribute a positive first impression to each patient and family care member that walks through the door. To excel in this position, we ask that you be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.Required QualificationsWe aim to continue the high-quality work that we pride ourselves on and ask that anyone interested in this position have a High School Diploma or GED. PC knowledge and interpersonal, verbal, and written communication is recommended as well as a minimum of six months of experience in customer service or a healthcare environment. Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement experience is preferred.Additionally, we ask you to have the following:* Ability to work in multiple systems for assigned tasks, management and reporting.* Strong problem-solving and presentation skills.* High level of customer service skills.* Able to prioritize and coordinate multiple tasks in a lively environment.Multiple positions available across the Wexner Medical Center:* James Cancer Hospital / Brain & Spine Hospital -460 W 10th Ave / 300 W 10th Ave* University Hospital - 410 W 10th Ave* University Hospital at East & CarePoint East -1492 E. Broad Street & 543 Taylor Avenue* 2001 Polaris Parkway* Mill Run -3651 Ridge Mill Drive, Hilliard* Stefanie Spielman Comprehensive Breast Center -1145 Olentangy River Road* Martha Morehouse - 2050 Kenny Road* Shared Services -660 Ackerman Rd* Ambulatory/ Family Med Locations (Worthington, Upper Arlington, Dublin, New Albany, Gahanna, Westerville, Lewis Center, West Campus, Powell)## Additional Information:## Location:University Hospital (0870)## Position Type:Regular## Scheduled Hours:40## **Shift:*****Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.The university is an equal opportunity employer, including veterans and disability.