Registration Clerk -- Front Desk Registration (10:00a-7:00p)

Community Hospital Corporation; Gainesville (TX); Presencial; USD 34 000 - 52 000; Tempo integral

Resumo da oferta

Community Hospital Corporation in Gainesville, TX, seeks a Front Desk/Patient Access Registrar to support inpatient admissions and outpatient testing. You will collect patient information, verify insurance, and explain hospital policies to patients and families.

In this role, you’ll maintain confidentiality, assist with billing questions, and coordinate with ancillary departments. The position requires strong communication, basic computer skills, and the ability to work in a fast-paced hospital

Qualificações

• High School diploma or equivalent.
• Prefers at least 6 months experience in a medical office or hospital.
• Strong customer service and communication skills.
• Ability to communicate effectively in English (verbal and written).

Responsabilidades

• Register patients for hospital services and pre-admit as needed.
• Admit requirements for scheduled admissions and outpatient procedures; obtain authorization and verify insurance eligibility.
• Interview patients or representatives to collect or verify information, including emergency and insurance data.
• Provide information about billing, patient rights, and HIPAA; distribute hospital literature.
• Collect co-payments when required and forward to Business Office.
• Maintain knowledge of hospital policies and available services.
• Ensure documentation meets current standards and policies; protect patient confidentiality.
• Interact professionally with patients and families, offering explanations and reassurance as needed.
• Answer telephones and route information to the appropriate personnel.
• Perform other related duties as assigned by the Patient Access Supervisor.

Conhecimentos

Customer service orientation

Typing speed

Basic computer skills

Office equipment operation

English communication

Formação académica

High School diploma or equivalent

Ferramentas

Office machines

Descrição da oferta de emprego

Full-Time, Monday - Friday 10:00a to 7:00p

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Distributes appropriate information to ancillary departments. Reports to the Patient Access Supervisor.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Responsible for registering patients for hospital services from a physician's office and pre-admitting these patients a needed.
• Responsible for admitting requirements for patients scheduled for admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.
• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Provides information to the patient/representative about billing, complaint process, patient rights, and HIPAA. Distributes hospital specific literature.
• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, record payment and forward to the Business Office personnel.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients' records.
• Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
• Maintains good working relationships both within the department and with other departments.
• Ensures that documentation meets current standards and policies.
• Answers the telephone in a polite manner and communicates information to the appropriate personnel/family member.
• Performs other related duties as assigned by the Patient Access Supervisor.

BASIC SKILLS

• Basic computer knowledge.
• Ability to type accurately with speed
• Able to use office machines efficiently
• Excellent customer services skills.

EDUCATION AND EXPERIENCE

• High School graduate or equivalent.
• Prefers someone who has at least 6 months experience in a medical office or hospital setting.

LANGUAGE SKILLS

• Able to communicate effectively in English, both verbally and in writing.
• Additional language a plus

PHYSICAL REQUIREMENTS

• Must be able to lift 40lbs.
• Must be able to stoop, bend, or sit for long periods of time.