Registration Clerk -- Front Desk Registration (7:30a-4:00p)

Community Hospital Corporation; Gainesville (TX); Sur place; USD 30 000 - 38 000; Plein temps

Résumé du poste

Community Hospital Corporation in Gainesville, TX is seeking a Patient Access Clerk to register patients for hospital services, pre-admit as needed, and assist with insurance verification and billing information.

The role requires high school education, basic computer use, accurate typing, and excellent customer service skills. Prior hospital or medical office experience is preferred; candidates must communicate in English and maintain patient confidentiality.

Qualifications

• Basic computer knowledge is required.
• Accurate typing with speed.
• Able to use office machines efficiently.
• Excellent customer service skills are essential.

Responsabilités

• Register patients for hospital services from a physician’s office and pre-admitting as needed.
• Admit patients and outpatient procedures, obtain authorization and verify insurance eligibility.
• Interview patients or their representatives to collect or verify information, including emergency numbers and insurance details.
• Provide information to patients about billing, HIPAA, and patient rights; distribute hospital literature.
• Collect payments when arrangements require it and forward to Business Office.
• Know hospital policies and available services; adapt to stressful situations.
• Treat patients with respect and confidentiality; communicate clearly and reassure when needed.
• Maintain good relationships within the department and other departments.
• Ensure documentation meets current standards; answer telephone politely and relay information.

Connaissances

Basic computer knowledge

Typing speed

Office machines

Customer service skills

Formation

High School diploma or equivalent

6 months medical office or hospital experience

Description du poste

Full-Time, Monday - Friday 7:30a to 4:00p

JOB SUMMARY

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Distributes appropriate information to ancillary departments. Reports to the Patient Access Supervisor.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Responsible for registering patients for hospital services from a physician’s office and pre-admitting these patients a needed.
• Responsible for admitting requirements for patients scheduled for admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.
• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Provides information to the patient/representative about billing, complaint process, patient rights, and HIPAA. Distributes hospital specific literature.
• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, record payment and forward to the Business Office personnel.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
• Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
• Maintains good working relationships both within the department and with other departments.
• Ensures that documentation meets current standards and policies.
• Answers the telephone in a polite manner and communicates information to the appropriate personnel/family member.
• Performs other related duties as assigned by the Patient Access Supervisor.

BASIC SKILLS

• Basic computer knowledge.
• Ability to type accurately with speed
• Able to use office machines efficiently
• Excellent customer services skills.

EDUCATION AND EXPERIENCE

• High School graduate or equivalent.
• Prefers someone who has at least 6 months experience in a medical office or hospital setting.

LANGUAGE SKILLS

• Able to communicate effectively in English, both verbally and in writing.
• Additional language a plus

PHYSICAL REQUIREMENTS

• Must be able to lift 40lbs.
• Must be able to stoop, bend, or sit for long periods of time.