Registration Clerk - Front Desk Registration

North Texas Medical Center; Gainesville (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

North Texas Medical Center in Gainesville, TX is seeking an entry-level Patient Access Clerk to support admission processes. The role focuses on registering inpatients and outpatient testing, collecting information, and guiding patients through hospital policies.

You will interact with patients and families, explain billing basics, HIPAA rights, and coordinate with the Business Office for co-pays. A calm, organized approach in a busy environment is essential.

Qualifications

• Register patients for hospital services and pre-admit when needed.
• Verify insurance eligibility and obtain authorizations for admissions and outpatient procedures.
• Interview patients to collect or verify personal and emergency information.
• Explain billing processes, patient rights, and HIPAA; distribute literature.
• Maintain confidentiality and HIPAA compliance.

Responsibilities

• Register patients for hospital services and pre-admit as needed.
• Obtain authorization and verify insurance for admissions and outpatient procedures.
• Interview patients or representatives to collect/verify personal and insurance information.
• Provide information about billing, rights, and HIPAA; distribute literature.
• Collect co-pays when arranged and forward to the Business Office.
• Maintain knowledge of hospital policies and available services.
• Communicate with patients and families with respect and confidentiality.

Skills

Basic computer knowledge

Job description

Full-Time, Monday - Friday 8:00a to 5:00p

Job Summary

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Distributes appropriate information to ancillary departments. Reports to the Patient Access Supervisor.

Summary Of Essential Job Functions

• Responsible for registering patients for hospital services from a physicians office and pre-admitting these patients a needed.


• Responsible for admitting requirements for patients scheduled for admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.


• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.


• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.


• Provides information to the patient/representative about billing, complaint process, patient rights, and HIPAA. Distributes hospital specific literature.


• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, record payment and forward to the Business Office personnel.


• Responsible for knowing hospital policies and being familiar with hospital services that are available.


• Demonstrates an ability to be flexible, organized and function well in stressful situations.


• Treats patients and their families with respect and dignity; ensures confidentiality of patients records.


• Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.


• Maintains good working relationships both within the department and with other departments.


• Ensures that documentation meets current standards and policies.


• Answers the telephone in a polite manner and communicates information to the appropriate personnel/family member.


• Performs other related duties as assigned by the Patient Access Supervisor.

Basic Skills

• Basic computer knowledge.

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