Registration Clerk -- Front Desk Registration (8:00a-5:00p)

Community Hospital Corporation; Gainesville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Hospital Corporation is seeking a full-time Patient Access Clerk to register inpatients and outpatient testing/procedures. The role ensures accurate data collection, informs patients about hospital policies, and coordinates with ancillary departments.

The ideal candidate has a High School diploma and some healthcare office experience, with strong English communication and customer service skills. On-site position with standard weekday hours.

Qualifications

• High School diploma or equivalent.
• Preferred at least 6 months experience in a medical office or hospital setting.
• Able to communicate effectively in English, both verbally and in writing.

Responsibilities

• Register patients for hospital services and pre-admit as needed.
• Verify insurance eligibility and obtain required authorizations.
• Interview patients to collect or verify personal and contact information.
• Explain billing, patient rights and HIPAA; distribute hospital literature.
• Collect payments and forward to the Business Office when applicable.
• Maintain confidentiality and interact professionally with patients and staff.
• Answer phones and route information to appropriate personnel.

Skills

Basic computer knowledge

Typing speed

Office machine usage

Customer service

Education

High School graduate

6 months healthcare office experience

Job description

Full-Time, Monday - Friday 8:00a to 5:00p

JOB SUMMARY

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Distributes appropriate information to ancillary departments. Reports to the Patient Access Supervisor.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Responsible for registering patients for hospital services from a physician’s office and pre-admitting these patients a needed.
• Responsible for admitting requirements for patients scheduled for admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.
• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Provides information to the patient/representative about billing, complaint process, patient rights, and HIPAA. Distributes hospital specific literature.
• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, record payment and forward to the Business Office personnel.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
• Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
• Maintains good working relationships both within the department and with other departments.
• Ensures that documentation meets current standards and policies.
• Answers the telephone in a polite manner and communicates information to the appropriate personnel/family member.
• Performs other related duties as assigned by the Patient Access Supervisor.

BASIC SKILLS

• Basic computer knowledge.
• Ability to type accurately with speed
• Able to use office machines efficiently
• Excellent customer services skills.

EDUCATION AND EXPERIENCE

• High School graduate or equivalent.
• Prefers someone who has at least 6 months experience in a medical office or hospital setting.

LANGUAGE SKILLS

• Able to communicate effectively in English, both verbally and in writing.
• Additional language a plus

PHYSICAL REQUIREMENTS

• Must be able to lift 40lbs.
• Must be able to stoop, bend, or sit for long periods of time.