Registrar Services Specialist — Student Support

Purdue University; West Lafayette (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Purdue University, West Lafayette, is seeking a customer-focused Administrative Support professional for the Office of the Registrar. The role serves as the primary contact for students, parents, and campus partners, delivering timely service across in-person, online, and telephone channels.

The position requires a High School diploma or GED and at least 3 years in customer service or clerical work, with strong MS Office skills and excellent communication.

Qualifications

• High School diploma or GED is required.
• Minimum of 3 years of experience in customer service or clerical role.
• Excellent customer service, problem-solving, verbal, and written communication skills.
• Ability to handle frequent interruptions, balance multiple tasks, and maintain confidentiality.
• Ability to navigate MS Office package with little to no assistance.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as primary point of contact for students, parents, alumni, and campus partners via in-person, online, and phone interactions.
• Deliver timely, empathetic, high-quality service in a fast-paced environment while managing multiple inquiries and resolving concerns.
• Interpret and apply policies across the Office of the Registrar and related areas to address inquiries and ensure compliance.
• Support onboarding and ongoing training of student staff.

Skills

Excellent customer service

Problem-solving

Verbal communication

Written communication

MS Office proficiency

Organizational skills

Attention to detail

Confidentiality

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

Purdue University, West Lafayette, is seeking a customer-focused Administrative Support professional for the Office of the Registrar. The role serves as the primary contact for students, parents, and campus partners, delivering timely service across in-person, online, and telephone channels.

The position requires a High School diploma or GED and at least 3 years in customer service or clerical work, with strong MS Office skills and excellent communication.