Registrar Support Specialist – Student Records & Graduation

Ivy Tech Community College of Indiana; Bloomington (IN); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Retirement plan

Paid time off

Education benefits

Job summary

Ivy Tech Community College - Bloomington is seeking an Assistant Registrar to oversee daily operations, maintain accurate student records, and support graduation processes. You will collaborate with the Registrar and multiple departments to ensure timely processing of registrations and academic records, while resolving escalated issues with a focus on service quality.

The role requires strong organizational skills, attention to detail, and experience with student information systems.

Qualifications

• Bachelor's degree required.
• Minimum of two years of experience in student services, academic records, or related fields within higher education.
• Strong organizational and communication skills, with the ability to manage multiple tasks and prioritize effectively.
• Experience with student information systems and proficiency in data management.
• Demonstrated ability to provide excellent customer service and solve complex issues empathetically and professionally.
• Familiarity with FERPA and other relevant higher education regulations (preferred).

Responsibilities

• Maintain accurate student records, including registrations, program changes, and Credit for Prior Learning (CPL) credit.
• Conduct graduation audits, process course substitutions, and manage academic standing processes.
• Maintains and updates student records including adds, drops and withdrawals; processes grade changes
• Oversee the scanning and indexing of vital documents and ensure accurate transcript printing and distribution.
• Ensure compliance with FERPA and other regulations while safeguarding student data across multiple systems.
• Provides excellent customer service and a full range of support services to students, faculty, and staff, responding to inquiries and requests for information and assistance in a timely manner.
• Investigate and resolve escalated tickets regarding student records from the help desk and institutional website.
• Serve as liaison to K14 personnel with respect to student records.
• In the absence of the Registrar, make critical decisions and take authorized actions to resolve urgent matters.
• Maintain high customer service standards, fostering positive interactions with students, faculty, and staff.
• Provide guidance and training on institutional policies related to student enrollment, course management, grades, and graduation.
• Ensure that academic and operational processes comply with institutional, state, and federal regulations.
• Monitor enrollment data and collaborate with other departments to maintain consistency and policy adherence.
• Communicate policy updates and assist in interpreting complex guidelines for faculty, staff, and students.
• Assist with reviewing graduation applications and conducting degree audits to ensure students meet graduation requirements.
• Communicate with students, faculty, and staff regarding degree completion status and outstanding requirements.
• Help coordinate graduation ceremonies, manage student lists, and verify completion statuses.
• Contribute to the institution’s graduation metrics by ensuring timely and accurate completion processes.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

Student information systems

Data management

Job description

Ivy Tech Community College - Bloomington is seeking an Assistant Registrar to oversee daily operations, maintain accurate student records, and support graduation processes. You will collaborate with the Registrar and multiple departments to ensure timely processing of registrations and academic records, while resolving escalated issues with a focus on service quality.

The role requires strong organizational skills, attention to detail, and experience with student information systems.