Customer Service Representative

Purdue University; West Lafayette (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Purdue University, West Lafayette, is seeking a customer-focused Administrative Support professional for the Office of the Registrar. The role serves as the primary contact for students, parents, and campus partners, delivering timely service across in-person, online, and telephone channels.

The position requires a High School diploma or GED and at least 3 years in customer service or clerical work, with strong MS Office skills and excellent communication.

Qualifications

• High School diploma or GED is required.
• Minimum of 3 years of experience in customer service or clerical role.
• Excellent customer service, problem-solving, verbal, and written communication skills.
• Ability to handle frequent interruptions, balance multiple tasks, and maintain confidentiality.
• Ability to navigate MS Office package with little to no assistance.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as primary point of contact for students, parents, alumni, and campus partners via in-person, online, and phone interactions.
• Deliver timely, empathetic, high-quality service in a fast-paced environment while managing multiple inquiries and resolving concerns.
• Interpret and apply policies across the Office of the Registrar and related areas to address inquiries and ensure compliance.
• Support onboarding and ongoing training of student staff.

Skills

Excellent customer service

Problem-solving

Verbal communication

Written communication

MS Office proficiency

Organizational skills

Attention to detail

Confidentiality

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

City:

West Lafayette

Job Summary

This fully competent individual contributor serves as the primary point of contact for students, parents, alumni, and campus partners seeking assistance from the Office of the Registrar through in-person, online, and telephone interactions. The role delivers timely, empathetic, and high-quality service in a fast-paced environment while managing multiple inquiries, resolving concerns, and de-escalating challenging situations.

The position interprets and applies policies and procedures across the Office of the Registrar, Enrollment Management, and advising partner areas to address a broad range of inquiries. It exercises sound judgment to resolve routine and complex concerns, identify appropriate escalation pathways, and ensure compliance with applicable university, state, and federal regulations. The individual also supports the onboarding and ongoing training of student staff.

What Are We Looking For: Education and Experience

Required:

• High School diploma or GED
• Minimum of 3 years of experience in customer service or clerical role

Skills:

• Excellent customer service, problem-solving, verbal, and written communication skills
• Ability to handle frequent interruptions, balance multiple tasks, and maintain confidentiality
• Ability to navigate MS Office package with little to no assistance
• Strong organizational skills and attention to detail

Preferred:

Bachelor's degree preferred.

Additional Information

• A background check will be required for employment
• FLSA: Exempt (Not Eligible for Overtime)
• Retirement Eligibility: Defined Contribution Waiting Period
• Purdue University is an EEO/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply

For internal candidates that will be transferring between pay schedules (biweekly monthly; monthly biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.

Career Stream:

Administrative and Operational Support 2

Pay Band:

S035

Job Code:

#20004178

Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

EOE

Purdue University is an equal opportunity employer.