Registrar Services Assistant

Southern Connecticut State University; New Haven, Northern (CT, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Southern Connecticut State University is seeking a Registrar Services Assistant to support the Office of the Registrar under guidance of the Registrar staff. The role focuses on high-quality student service delivery and accurate record handling.

The position requires a Bachelor’s degree and two years of related experience, strong customer service skills, and the ability to work with confidential information and multiple university systems. The university emphasizes diversity and student success.

Qualifications

• Bachelor’s degree and two years of registrar’s office, or related college or university office, work experience.
• Demonstrated ability to handle varied and confidential information, effectively organize and perform detailed work, and multitask while demonstrating exemplary customer service skills.
• Demonstrated ability to communicate and share information effectively with a variety of people and groups.
• Demonstrated experience using student information systems, document imaging systems and the Microsoft Office Suite.

Responsibilities

• Provides the first level of assistance for calls, emails, mail, and walk-in requests received by the Office of the Registrar.
• Resolves a variety of student requests that are within the prescribed limits of authority and in compliance with University policies.
• Assists with informing students and staff on registration and records processes, degree audit and graduation policies and general University policies and operating procedures while contributing to student success and retention.
• In conjunction with University policies, works to resolve student issues, including coordinating with other University departments (Bursar, Financial Aid, IT., etc.) as needed to settle student concerns and/or appropriately refer students.
• Assists with the creation of forms, training materials, and web content to support informing the University community about the operation of the Office of the Registrar and associated systems, policies, and procedures.

Skills

Customer service

Multitasking

Communication skills

Organization

Education

Bachelor's degree

Tools

Student information systems

Document imaging systems

Microsoft Office Suite

Job description

RANK: Administrator II
SEARCH NUMBER: S26-009
JOB POSTED: July 30, 2026

Southern Connecticut State University is a diverse and student-centered university dedicated to academic excellence, access, and service for the public good. Southern provides a supportive and welcoming environment for all members of its community through a campus wide commitment to social justice. Founded as a teacher’s college in 1893, Southern has evolved over the past century into a comprehensive public university of more than 9,000 students, offering graduate and undergraduate programs in the liberal arts and professional disciplines. It is one of four universities in the Connecticut State Colleges and Universities System. The University is located in New Haven, a city rich with arts and culture, and less than 90 miles from New York City and 140 miles from Boston.

The Registrar Services Assistant, under the guidance of the Assistant or Associate Registrar, the Registrar Services Assistant provides operational student support services to the Office of the Registrar, with a focus on quality service delivery and student support.

Position Responsibilities:

Provides the first level of assistance for calls, emails, mail, and walk-in requests received by the Office of the Registrar.

Resolves a variety of student requests that are within the prescribed limits of authority and in compliance with University policies

Assists with informing students and staff on registration and records processes, degree audit and graduation policies and general University policies and operating procedures while contributing to student success and retention.

In conjunction with University policies, works to resolve student issues, including coordinating with other University departments (Bursar, Financial Aid, IT., etc.) as needed to settle student concerns and/or appropriately refer students.

Assists with the creation of forms, training materials, and web content to support informing the University community about the operation of the Office of the Registrar and associated systems, policies, and procedures.

Assists with informing students and University staff on the use and operation of self-service records and registration systems. Assists with troubleshooting, routine error resolution, and routine maintenance of records and registration systems.

May assist with routine creation and maintenance of academic course sections.

Performs other duties and responsibilities related to those above which do not alter the basic level of responsibility of the position.

Performs other duties related to those above which do not alter the basic level of responsibility of the position.

Qualifications:

Bachelor’s degree and two years of registrar’s office, or related college or university office, work experience.
Demonstrated ability to handle varied and confidential information, effectively organize and perform detailed work,
and multitask while demonstrating exemplary customer service skills. Demonstrated ability to communicate and share
information effectively with a variety of people and groups. Demonstrated experience using student information
systems, document imaging systems and the Microsoft Office Suite. Credentials and/or experience substantially
comparable to the above may also be considered.

Southern Connecticut State University is an affirmative action/Equal Employment Opportunity Employer. The University seeks to enhance the diversity of its faculty and staff. People of color, women, veterans, and persons with disabilities are strongly encouraged to apply.