Registrar Operations Lead | Data-Driven, Partner-Facing

Covista; Lisle (IL); Hybrid; USD 49,000 - 89,000; Full time

Benefits offered by this job

Health, dental, vision, life and disa

401k with 6% employer match

Job summary

Covista in Lisle, IL is seeking a Lead, Registrar Services Representative to oversee transcript evaluations, graduation audits, and student registration while supporting the Registrar Services department and institutional partners.

The role requires a Bachelor's degree, strong customer service experience, and mentoring skills. You will mentor staff, analyze data, and drive process improvements in a hybrid in-office setting with four days on-site per week.

Qualifications

• Bachelor's degree required.
• Strong customer service experience in an academic or professional setting.
• 1+ year mentoring, coaching, and delivering feedback.
• Subject Matter Expert on institutional policies and procedures.
• Outstanding communication and interpersonal skills with strong attention to detail.
• Proven ability to collaborate and build effective relationships with institutional partners.
• Ability to work effectively autonomously and independently while still engaging a high-performing team and collaborating with leadership.
• Proven ability to set deadlines and ensure goals are completed.
• Strong presentation skills and prior experience speaking in front of leadership.
• Flexible and adaptable.

Responsibilities

• Develops and assigns daily game plan to an assigned Registrar Services team.
• Manages a daily case load of a minimum productivity expectation of 50%.
• Reports on Registrar Services productivity and analyzes data to seek performance trends and improvements
• Reports on Registrar Services service levels and seeks to continually improve service to institutional partners.
• Provides mentoring and coaching to Registrar Services Representatives based on colleague productivity and performance.
• Continually seeks to identify procedural improvements and supports the implementation of identified opportunities.
• Develops and delivers, with the support of Senior Registrar Services Representatives, departmental training with a high level of subject matter expertise
• Serves as a point-of-contact to institutional partners and supports the resolution of escalated matters.
• Completes other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Customer service

Mentoring & coaching

Communication skills

Relationship building

Autonomy

Deadline management

Presentation skills

Leadership collaboration

Adaptability

Education

Bachelor's degree

Job description

Covista in Lisle, IL is seeking a Lead, Registrar Services Representative to oversee transcript evaluations, graduation audits, and student registration while supporting the Registrar Services department and institutional partners.

The role requires a Bachelor's degree, strong customer service experience, and mentoring skills. You will mentor staff, analyze data, and drive process improvements in a hybrid in-office setting with four days on-site per week.