Registrar & Customer Support Specialist (On Campus)

Georgetown University; Washington, Northern (District of Columbia, KY); Hybrid; USD 48,000 - 88,000; Full time

Job summary

Georgetown University’s Office of the University Registrar (OUR) invites applications for a Registrar Assistant and Customer Support Specialist on campus. The role streamlines workflows, coordinates classroom scheduling, and analyzes ticket data to support process improvements.

You will collaborate with CETS-UIS and the Student Services Center to provide high‑quality support to faculty, staff, and students, while ensuring FERPA compliance and creating training materials.

Qualifications

• Bachelor’s Degree and 2–4 years of professional office experience.
• Advanced proficiency in Microsoft Office, with Excel (vLookups & pivot tables) and data handling.
• Excellent written and verbal communication; ability to tailor messaging for faculty, staff, students, and vendors.
• Higher Education experience is strongly preferred.

Responsibilities

• Manage high-volume classroom requests from faculty, student groups, and outside organizations.
• Coordinate billing for external and internal groups and participate in major planning committees like NSO and the Summer Planning Group.
• Act as the primary point of contact for the administration and analysis of the customer service ticketing system.
• Develop user dashboards to monitor ticket resolution status and assist staff via email, phone, and chat.
• Oversee document imaging processes for student records and ensure data accuracy; supervise student workers.
• Support FERPA compliance through annual reviews and audits; assess record-keeping practices for efficiency.
• Develop training guides, FAQs, email templates, and SOP manuals; lead onboarding for new staff.

Skills

Excel (vLookups, pivot tables, and 复杂)

Strong communication

Data analysis & reporting

Team collaboration

Customer service orientation

Education

Bachelor’s Degree

Tools

Ticketing software

Dashboard tools

Job description

Georgetown University’s Office of the University Registrar (OUR) invites applications for a Registrar Assistant and Customer Support Specialist on campus. The role streamlines workflows, coordinates classroom scheduling, and analyzes ticket data to support process improvements.

You will collaborate with CETS-UIS and the Student Services Center to provide high‑quality support to faculty, staff, and students, while ensuring FERPA compliance and creating training materials.