Student Records & Registration Support I

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 23,000 - 26,000; Full time

Job summary

University of Missouri-Columbia in Columbia, MO, is seeking a Student Support Specialist I to join the Registrar's Office team. The role involves responding to phone calls and emails, processing tickets in Cherwell, and assisting walk-in customers while supporting daily office operations.

Primary duties include guiding students through course registration, handling NSC verifications, residency inquiries, and managing record revisions, ensuring FERPA compliance and accurate record keeping.

Qualifications

• Experience using university information systems (myZou) is a plus.
• Strong customer service and communication skills.
• Ability to navigate multiple systems and process tickets efficiently.

Responsibilities

• Registration: guide students with adding/dropping; process tickets in Cherwell; assist with admissions and withdrawals; answer questions.
• Verifications: inform students/third parties about NSC; update myZou for NSC requests; research student information.
• Residency: respond to inquiries by phone, walk-ins, and email; assist petition collection and processing.
• Revision of Records: manage student appeals workflow; compile information for committees; update records in myZou as directed.
• FERPA: answer questions about privacy rules; explain restrictions and access controls.

Tools

PeopleSoft (myZou) experience

Job description

University of Missouri-Columbia in Columbia, MO, is seeking a Student Support Specialist I to join the Registrar's Office team. The role involves responding to phone calls and emails, processing tickets in Cherwell, and assisting walk-in customers while supporting daily office operations.

Primary duties include guiding students through course registration, handling NSC verifications, residency inquiries, and managing record revisions, ensuring FERPA compliance and accurate record keeping.