Registrar Coordinator: Lead Student Records & Team

University of North Texas System; Denton (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

The Registrar Coordinator position at the University of North Texas System in Denton supports certifications and reporting, coordinating student records and serving as a first escalation point for issues. You will work across student information systems and interact directly with students, faculty and staff to ensure accuracy and compliance.

The role requires attention to detail, proficiency with MS Office, and the ability to train student workers.

Qualifications

• Associate's degree and two years of office administration experience, or any equivalent combination of education, training and experience.
• Strong customer service and communication skills.
• Familiarity with FERPA privacy laws governing the privacy of student records preferred.
• Ability to quickly grasp detailed rules and regulations and apply them to student situations.

Responsibilities

• Supervise a team of student workers including hiring, training, evaluating, planning, timekeeping, scheduling and assigning work activities.
• Effectively communicates policy and procedural information to students, former students, faculty and staff, and assists with escalations and troubleshooting.
• Provide feedback on business processes for continuous improvement to support student service.
• Perform system testing related to platform upgrades and business process changes.
• Draft and update internal business process documentation.
• Prepare, analyze and monitor reports and maintain statistical data on productivity output.
• Rapidly learn a variety of complex software systems and maintain technical proficiency to respond to customer requests.

Skills

MS Office proficiency

Customer service

Communication skills

Problem solving

Attention to detail

Education

Associate's degree

Tools

MS Office Suite

Job description

The Registrar Coordinator position at the University of North Texas System in Denton supports certifications and reporting, coordinating student records and serving as a first escalation point for issues. You will work across student information systems and interact directly with students, faculty and staff to ensure accuracy and compliance.

The role requires attention to detail, proficiency with MS Office, and the ability to train student workers.