Remote Senior Registrar Coordinator - Enrollment & Records

University of North Texas - Denton; Denton (TX); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Remote work arrangements

Tuition scholarships for employee and/

Job summary

University of North Texas in Denton is seeking a Senior Registrar Coordinator to manage day-to-day Records and Registration operations, oversee customer service, and ensure the integrity of academic records across systems supporting enrollment and retention.

The role requires a detail-driven, technically proficient professional with strong problem-solving skills, able to collaborate across teams and communicate policy clearly to students and staff.

Qualifications

• Knowledge of principles and processes for providing high-quality customer service.
• Skill in telephone etiquette and courteous communication.
• Ability to work in a collaborative results-oriented environment.
• Ability to consistently exercise initiative, tact and professionalism.
• Knowledge of standard office policies and procedures.

Responsibilities

• Manages a team of staff including hiring, training, development and mentoring, evaluating, planning, timekeeping, scheduling and assigning work activities.
• Coordinates customer service, systems and technical processes, daily processing and monitoring workloads for a team that serves students, faculty, and staff across the university.
• Ongoing support for programs and systems that facilitate enrollment and retention.
• Provides strategic guidance and support while communicating a broad range of policy and procedural information to students, former students, faculty and staff.
• Interprets policy and aids stakeholders in resolution of problems including escalations and troubleshooting for their area of specialization.
• Communicates and enforces timelines, policies and practices to ensure compliance with all state, federal and accrediting agencies.
• Reviews and evaluates business processes for continuous improvement and proposes solutions to improve overall institutional and student success
• Performs system testing related to platform upgrades and business process changes.
• Drafts, updates and maintains consistency across internal business process documentation.
• Prepares, analyzes and monitors reports and statistical data to ensure compliance with university, state and federal regulations and in support of university goals.
• Rapidly learns a variety of complex software systems and maintains technical proficiency to process, research, and respond to customer requests.

Skills

Office software

Customer service

Written and verbal communication

Collaboration

Problem solving

Education

Bachelor's degree

Tools

Office suite

Job description

University of North Texas in Denton is seeking a Senior Registrar Coordinator to manage day-to-day Records and Registration operations, oversee customer service, and ensure the integrity of academic records across systems supporting enrollment and retention.

The role requires a detail-driven, technically proficient professional with strong problem-solving skills, able to collaborate across teams and communicate policy clearly to students and staff.