Registrar Coordinator

SACRAO; Denton (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Remote work arrangements

Tuition scholarships for employee and

Job summary

The University of North Texas is seeking a Registrar Coordinator to support certifications, reporting, and maintenance of student records. The role requires interaction with students, faculty, and staff, ensuring data accuracy and regulatory compliance across platforms.

The position emphasizes timely processing, training of student workers, and escalation handling, with a focus on efficient operations and superior service delivery within a dynamic university environment.

Qualifications

• Associate's degree and two years of office administration experience or equivalent.
• Proficiency in MS Office and related technologies; strong verbal and written communication.
• Ability to troubleshoot issues and provide excellent customer service in a university setting.

Responsibilities

• Manage a team of student workers including hiring, training, scheduling, and performance evaluation.
• Communicate policy and procedural information to students, former students, faculty and staff.
• Interpret policies and assist stakeholders in resolving problems and escalations.
• Draft and update internal business process documentation.
• Prepare, analyze, and monitor reports and maintain statistics on productivity output.
• Learn and operate various software systems to process and respond to inquiries.

Skills

Detail-oriented

Customer service

Communication

MS Office

Education

Associate's degree

Tools

Student information systems

Microsoft Office

Job description

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting.
We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.
The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.
UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

This position supports certifications and reporting and is responsible for facilitating processes efficiently for the maintenance and coordination of student records and serves as the first level of escalation for problem resolution. Work is performed within various student platforms and information systems, ensuring the accuracy and integrity of academic data. This role requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations.
This position requires a detail driven critical thinker who thrives in a fast-paced environment, is technically proficient in various software platforms and understands interdependencies. This position provides crucial front-line interactions and training for students, faculty and staff through targeted communications and documentation related to student record maintenance, processes, and procedures. Registrar Coordinators supervise a team of student workers and assist with the coordination of daily operations.

Minimum Qualifications

Associate's degree and two years of office administration experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Proficiency in MS Office and other related technologies or ability to quickly assimilate. Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating facts to trouble shoot issues. Strong customer service skills. Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math. Knowledge of standard office policies and procedures ability to quickly assimilate.

Preferred Qualifications

Quality customer service skills, responsible, dependable, and professional. Previous experience working in a higher education setting. Excellent verbal and interpersonal skills. Experience with Microsoft Office Products. Supplemental pay for fluent Spanish-speaking staff.

Job Duties

• Manages a team of student workers including: hiring, training, evaluating, planning, timekeeping, scheduling and assigning work activities.
• Effectively communicates a broad range of policy and procedural information to students, former students, faculty and staff.
• Interprets policy and aids stakeholders in resolution of problems including escalations and troubleshooting for their area of specialization.
• Provides feedback on business processes for continuous improvement to support excellent student service and overall institutional and student success.
• Performs system testing related to platform upgrades and business process changes.
• Drafts and updates internal business process documentation.
• Prepares, analyzes and monitors reports and maintains statistical data on productivity output.
• Rapidly learns a variety of complex software systems and maintains technical proficiency to process, research, and respond to customer requests.