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Ascension Health in Carmel, IN is seeking a registered nurse for a Primary Care Phone Triage role. You will perform rapid clinical assessments by phone or in person, prioritizing urgency and directing patients to appropriate care to ensure safety and optimize clinic flow.
The position requires triage/clinic experience, strong communication, listening, and critical thinking skills, with a focus on coordinating care and patient transitions within a multidisciplinary team.
Location: Carmel, IN
Facility: St. Vincent Medical Group
Department: Primary Care Phone Triage
Schedule: Monday - Friday 8:00 am - 4:30 pm
Perform rapid clinical assessments over the phone or in person, using expert critical thinking to accurately prioritize patient needs based on urgency.Direct patients to the appropriate level of careâwhether scheduling an urgent clinic visit, advising on home care, or routing to the emergency roomâto ensure patient safety and optimize clinic flow.
Orchestrate cross-functional communication by serving as the central hub between patients, providers, and specialty teams for fast, well-coordinated care decisions.
Execute and coordinate immediate clinical orders with precision, ensuring acute patient needs are addressed swiftly before or during their clinic visit.
Empower patients with clear education regarding symptom management and next steps, ensuring they feel supported and safe during transitions of care.
Required Credential(s):
Registered Nurse credentialed from the Indiana Board of Nursing obtained prior to hire date or job transfer date. Valid state license required specific to the state in which the associate works.
One or more of the following:
BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date. American Heart Association or American Red Cross accepted.
Instructor specializing in Basic Life Support obtained within 1 Month (30 days) of hire date or job transfer date. American Heart Association or American Red Cross accepted.
Triage/clinic experience
Strong communication skills and listening skills
Strong critical thinking
Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
Financial security & retirement: employer‑matched 403(b), planning and hardship resources, disability and life insurance
Time to recharge: pro‑rated paid time off (PTO) and holidays
Career growth: Ascension‑paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Emotional well‑being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Family support: parental leave, adoption assistance and family benefits
Other benefits: optional legal and pet insurance, transportation savings and more
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military‑Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.
Employer participates in the Electronic Employment Verification Program. Please click here (https://www.e-verify.gov/about-e-verify) for more information.
Min Salary: 35.46
Max Salary: 50.05