Regional VP – Franchise Performance & Growth

IHG

Atlanta (GA)

Remote

USD 120,000 - 180,000

Full time

2 days ago

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Job summary

IHG is seeking a seasoned Franchise Performance Leader to guide a team of Franchise Performance Support Managers in maximizing revenue and service performance across North America’s hotel owners. You will develop strategies to grow revenue, elevate service quality, and drive adoption of revenue-increasing initiatives across all brands.

In this role you’ll maintain strong relationships with franchisees, coach a multi-manager team, and work with our legal group to resolve conflicts with key

Qualifications

12+ years in customer service within hospitality with hotel ops or asset management.
At least 2 years multi-unit, multi-brand leadership & program delivery.
CHA certification preferred.

Responsibilities

Lead and oversee Franchise Performance Support programs through 10–11 managers.
Develop strategies to grow revenue, enhance service, and improve quality.
Maintain relations with franchisees; serve as escalation point for owners and management of hotels.
Hire/train new Franchise Performance Support Managers.
Develop quarterly portfolio performance with owners and adjust strategy as needed.
Collaborate with legal to resolve conflicts with key accounts/owners.
Build business cases for licenses/extensions.

Skills

Customer service

Hospitality industry

Revenue mgmt

Sales & marketing

Channel strategies

Leadership

Strategic planning

Education

Bachelor's degree in Hotel Management or related field

CHA certification preferred

Job description

In this role you’ll maintain strong relationships with franchisees, coach a multi-manager team, and work with our legal group to resolve conflicts with key

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