Regional VP Franchise Performance Support

IHG Hotels & Resorts; Atlanta (GA); Remote; USD 150,000 - 210,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Franchise Performance Leader to oversee the Franchise Performance Support group, guiding 10–11 managers across North America with a focus on revenue growth and service excellence. You will drive brand-wide initiatives and maintain strong owner relationships while shaping portfolio strategies.

Ideal candidates bring 12+ years in hospitality, multi-unit leadership, and proven ability to manage complex programs; remote work with 50–75% travel across the region is

Qualifications

• Extensive experience in hospitality customer service and hotel operations.
• Experience coordinating multi-brand programs and asset management.
• Strong revenue management, sales, marketing, and channel strategies.
• Excellent communication and influence skills with owners/operators.

Responsibilities

• Lead Franchise Performance Support programs through 10–11 Managers.
• Develop revenue growth strategies and improve service/quality.
• Maintain strong relationships with franchisees and advise owners.
• Hire/train new Franchise Performance Support Managers and deploy related roles.
• Collaborate with legal to resolve conflicts with key accounts.
• Report quarterly portfolio performance and adjust strategic plans.

Skills

Revenue management

Multi-unit leadership

Strategic planning

Hotel operations

Owner & partner relations

Education

Bachelor's degree in Hotel Management

CHA preferred

Job description

Leads team providing strategic direction and support to maximize franchise hotel revenue and service performance and delivery on our Winning Metrics with North America’s owners across all brands in the estate. Develops and leads strategies that will enhance the value proposition for all brands and leads to growth of the franchised estate.

Your Day-to-Day

• Lead and oversee Franchise Performance Support programs through 10-11 subordinate Managers, each with a portfolio of approximately 50 owners.
• Develop strategies to grow revenue, create sales cultures, enhance service, and improve quality via direct reports.
• Promote successful implementation of IHG hotel initiatives of revenue increasing strategies.
• Maintain strong relations with franchisees and serve as an escalation point for consultation to owners and management of hotels.
• Coaches direct reports in creating strategic plans for hotel.
• Responsible for hiring/training new Franchise Performance Support Managers on creating and using consulting tools, and when to deploy Franchise Revenue Managers, Franchise Operations Support Managers, and Franchise Sales Managers.
• Provide guidance to direct reports in problem identification and resolution in portfolios across all areas of hotel operations and performance (e.g. revenue management, operations, new initiatives, standards.
• Accompany directs on Key Account Visits –consult with owners, principle correspondents, management companies, general managers
• In concert with Franchise Performance Support Managers communicate quarterly portfolio performance with owners against the goals and adjust the strategic plan as necessary.
• Work closely with legal team to resolve company conflicts with key accounts/owners.
• Responsible for building the business case for requests for licenses/extensions.
• Develop strong, trusted relationships with owners to foster growth in hotels/system size.
• Continuously monitor performance across commercial and operational areas via internal reporting to assess and prioritize hotel and portfolio issues.

What We Need From You

Education

• Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. CHA preferred.

Experience

• 12+ years progressive work-related experience with demonstrated proficiency in customer service in the Service/Hospitality industry involving hotel operations and/or training, and/or experience in an asset management role.
• At least 2 years multi-unit, multi-brand experience with proficiency in preparation and delivery of industry programs as well as 5 years managing teams and complex projects.

Technical Skills & Knowledge

• Demonstrated expertise in hotel operations; high volume commercial areas; revenue mgmt; sales & marketing; and channel strategies.
• Superior communications skills to include the ability to influence owners and operators to adopt strategies. Strong problem solving and the ability to develop strategies from data.

Location

Remote

Travel

50 - 75%

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
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• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.