Regional VP, Branch Operations & Member Experience
Lafayette Federal Credit Union
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Job summary
Lafayette Federal Credit Union, based in Rockville, MD, is seeking a Regional Vice President, Branch Operations to lead and optimize the branch network while ensuring policy compliance and outstanding member service.
The position reports to senior leadership, driving sales, service, and operational excellence across all branches and providing on-site leadership, coaching, and performance management to staff.
Responsibilities
- Oversee branch operations across all credit union branches.
- Ensure adherence to policies and exceptional member service metrics.
Job description
Lafayette Federal Credit Union, based in Rockville, MD, is seeking a Regional Vice President, Branch Operations to lead and optimize the branch network while ensuring policy compliance and outstanding member service.
The position reports to senior leadership, driving sales, service, and operational excellence across all branches and providing on-site leadership, coaching, and performance management to staff.
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