Regional Vice President, Branch Operations

Lafayette Federal Credit Union; Rockville (MD); Hybrid; USD 170,000 - 210,000; Full time

Job summary

Lafayette Federal Credit Union, based in Rockville, MD, is seeking a Regional Vice President, Branch Operations to lead and optimize the branch network while ensuring policy compliance and outstanding member service.

The position reports to senior leadership, driving sales, service, and operational excellence across all branches and providing on-site leadership, coaching, and performance management to staff.

Responsibilities

• Oversee branch operations across all credit union branches.
• Ensure adherence to policies and exceptional member service metrics.

Job description

Description: NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! As we continue to grow, we are on the lookout for exceptional talent to join our dynamic team. At Lafayette Federal Credit Union, we pride ourselves on our commitment to excellence and our reputation as an employer of choice. We believe that the dedication and skills of our team members are crucial to achieving our mission of becoming the premier financial partner for our community. Your potential contributions are invaluable, and we are excited to welcome new team members who share our passion for innovation and high performance. About Us Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we\'ve also earned numerous accolades including:

• Newsweek’s America’s Best Banks list
• A 5-star rating from Bauer Financial
• Recognition by S&P Global's Top Performing Credit Unions

Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Regional Vice President, Branch Operations to assume ultimate responsibility for branch operations of all credit union branches. Ensuring full adherence to policies and procedures as well as exceptional standards of member service including wait time, problem resolution, and other key metrics. The VP is responsible for the overall performance and environment of retail branches including sales, service, operations, member concerns, human resources and financial goals. The VP will provide regular inspections and coaching to branch staff to ensure established goals are met or exceeded, leveraging internal and external relationships as well as network to maximize the achievement of goals for the branches. The VP of Branch Operations is responsible for the coordination of branch activities related to overseeing service, product support and implementation, supervision of day-to-day procedures, and participation in sales initiatives. Provides on-site leadership, motivation, and direction for branch staff, working with them to create quality banking experience for members.